Customer Service PMO Process Manager

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About this position At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.Dare to make an impact? What you'll do

• The expert/go to person for all topics concerning processes from cluster/countries within the region.
• Adopting customer centricity mindset and CSX strategy within day-to-day team interactions with stakeholders
• Identify and lead the implementation of regional initiatives, plans & pilot projects on target including risk management, focusing on process optimization and harmonization.
• Work proactively with CSX Country/Cluster Managers and CoE Regional Head to identify, evaluate and coordinate process improvement project opportunities in line with Global CSX strategy.
• Document, track change status and maintain updated process documentation in line with audit requirements and governance rules, providing trainings to enable compliance to standards.
• Ensure alignment with major stakeholders, e.g. Global SC team, AO Regional Supply Chain, GBS+, DX, Functions and Business Unit
• Steer GBS+ support for Signavio maintenance.
• Support business & SAP process changes, interacting with dX, connection with operational teams & key users.

What makes you a good fit

• A customer focused attitude with excellent communication skills, planning & organisational skills.
• Previous experience within a customer service / Supply chain or related role.
• Order to Cash process knowledge is recommended
• Excellent problem solving and good influencing skills.
• High level of organisation, planning and project management skills.
• MS Office knowledge.
• SAP and Salesforce knowledge would be an advantage.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 24073380 Job Locations: United Kingdom, England, Hemel Hempstead Contact information for application-related questions: RecruitmentUKIE@henkel.com Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted. Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.