Customer Service Manager - Level 2

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We're looking for a people focused Customer Service Manager to inspire and lead our branch team in Stratford-Upon-Avon. This role is all about the people, in our branch and in our community and is an up to 12 month secondment. The role is empowered to make local decisions , taking full ownership of not only the engagement, performance and development of the team and to support the impact on the diverse community it serves. Ensuring the branch is loved locally by having a understanding of the needs of the community and seeking out opportunities to make a difference. Delivering a customer service that our members love; leading the team to deliver exceptional service to our diverse range of members and taking a "our customer" approach by responding to all members visiting the branch and contacting us by telephone, digital or postal channels are key responsibilities . Inclusive leadership will help people feel they belong, and be able to be themselves, be at their best and grow. This will be achieved through effective coaching, demonstrating role model behaviour and leading from the front, showing the team what good looks like when it comes to delivering a best in class service.