Customer Service Manager - Cheadle

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CUSTOMER SERVICE MANAGER - £30k

BASED: CHEADLE OFFICE (ON SITE)

Are you passionate about education and childcare? Do you thrive on providing first class customer service? Would you love working in a fast-growing company with lots of ambition? LSC want to hear from you.
The Role...

Our office manager will be highly organised and will thrive in our busy office environment. They will have excellent people skills as high levels of communication is critical.

They will be the lynchpin of our brand new (and beautiful) office in South Manchester. This is a dual role that focuses mainly on heading up our small but amazing customer service team, but we also need you to ensure our office to run smoothly.

What you will be doing ...

• Lead and manage our small customer service team to ensure we provide high-quality, efficient, and consistent customer support to our families and partner schools.
• Develop and implement customer service policies and procedures aimed at improving customer satisfaction, retention, and overall service levels.
• Handle customer enquiries and issues, including our customer service helpline, ensuring timely resolution and using feedback to improve services and procedures.
• Identify and implement process improvements across the office and customer service functions to increase efficiency and reduce costs.
• Work closely with other departments (e.g., Sales & Operations) to ensure the customer service team is aligned with the broader company goals
• To be responsible for maintaining systems, keeping accurate records and managing data in line with GDPR. Ideally experienced with Hubspot or other CRM systems
• To support other departments with daily administration tasks that will ensure smooth running of the business.
• To support the organisation with booking of meetings, social events, training and travel
• Oversee the day-to-day operations of our central support office, ensuring a smooth, clean and efficient working environment, including facilities management, social event planning, office supplies, and liaising with vendors.

About us...

Launched in 2006, LSC are a team of primary school subject specialists delivering PPA cover, with expertise in MFL, Drama, PE, Art, Music and wrap around care in over 250 primary schools across the UK. Our trusted team of practitioners is made up of over 300 teachers, coaches, mentors, subject leads and other passionate educators.

We would love to meet someone with ...

Essential

• Experience in leading and managing people
• Excellent verbal and written communicator
• Detail orientated
• Highly organised
• Previous customer service experience
• Good knowledge of Microsoft Office
• Experienced with using CRM systems

Desirable

• Experienced using Hubspot
• Previously worked within Primary Education/Childcare

What is in it for you ...

• Salary £30,000 per annum
• 30 Days holiday including Public Holidays
• 1 day a week WFH
• Company pension
• Laptop or Tablet
• Free services for dependants, such as attendance at our holiday clubs
• Extra days holiday to attend dependant's sports day, birthday or moving house
• Mental Health Champion in every office
• Lots of staff socials and awards
• Free CPD opportunities
• Excellent career progression prospects

#LSCHP