Customer Service Manager

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

HOW YOU WILL MAKE A DIFFERENCE

About you:
Do you want to spend your working time making a difference in the world around you? Are you motivated by delivering excellent customer service? Do you have a passion for working within a team, and participating in projects? If so, then a career with STERIS in our Customer Support team could be a great fit for you.

About Us:
At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW, LEARN and MAKE A DIFFERENCE.
We are currently recruiting for a Customer Service Manager vacancy. This is an excellent opportunity to join us at a skilled level in a division that drives the business forwards through providing a best-in-class service to our customers.

Working Pattern

Full-time, 37.5 hrs per week on Monday-Friday at 8:30-16:30.

What is involved?

• Liaise with customers and theatre managers to implement policies and procedures.
• Always ensure customer satisfaction and manage the admin team.
• Handle all incoming queries completely, correctly, and efficiently.
• Ensure adherence to company policies and provide training for team members.
• Report on customer complaints and attend customer meetings.
• Share customer feedback with the company and escalate complaints to Senior Management when necessary.
• Promote and maintain communication links with clients, facility personnel, and external personnel.
• Assist in monitoring contract performance and maintain compliance with relevant standards (ISO9001, ISO13485, Medical Device Directive 93/42 EEC).
• Manage the repair and replacement of instruments and the track and trace of loan sets.
• Proactively build client relationships and maintain high levels of customer service.

What is in it for you?

• Competitive salary.
• 25 days annual leave plus 8 bank holidays.
• Room for growth and potential movement to other roles, facilities, or departments.
• Direct impact into costs, customer retention and customer growth.
• Access to Employee Assistance Programme.
• Eligibility to participate in the Company's Health Cash Plan (reimbursement for everyday medical expenses).

If you have previous customer service management experience or similar, we would love to hear from you! We are a committed equal opportunity employer and encourage applications from all backgrounds. We cannot wait to meet you!

Required Experience

• Relevant or equivalent experience in sterile services of a related discipline.
• Previous experience in a customer service role.
• People management and people development skills.
• Full driving licence.
• Computer literate - competent user of MS Word and MS Excel.
• Work in a team environment.
• Excellent planning and organisational skills.

Preferred Experience

• Interpersonal, influencing, negotiating and leadership skills.
• Analytical skills.
• Must be willing to work flexible hours if the need arises.
• Work under pressure to deadlines.

For more information about us, please visit our STERIS Instrument Processing website: https://www.steris-ims.co.uk/

STERIS plc provides employment and advancement opportunities without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion/belief, sex (gender), sexual orientation or any other legally protected characteristic as defined by UK employment law. The Company bases all employment decisions on merit, qualifications, skills, and abilities with the intention that the best candidate is selected for each position.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Req ID: 47431

Job Category: Customer Operations/Support

Location: