Customer Service Manager

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AJM Healthcare
Role: Customer Service Manager

Location - Barking

Benefits: 25 days annual leave plus bank holidays with accrual to 28 days after 5 years continuous service, Employee Assistance Programme, Blue Light Discount Card, pension scheme, Company sick pay provision with continuous service, eye test reimbursement, refer a friend scheme

AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We have over 35 years' experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provide a caring, user-centric and holistic approach that is tailored to each individual.

What we are looking for:

We are seeking to recruit an enthusiastic Customer Service Manager to join our team. The successful candidate will join the team in the day-to-day running of the office whilst ensuring great customer experience is maintained throughout to our NHS wheelchair users and medical professionals within the surrounding areas. The successful candidate will showcase a first-class telephone manner with empathy and professionalism with the ability to coordinate with our clinical and logistics teams. You will be responsible for managing a team of Customer Service Administrators and will have oversight of the Customer Services function.

Key Responsibilities:

• To lead, coach, motivate and monitor the performance of the team and team members on a 1-2-1 basis
• Ensure all queries from our patients and service centre staff are dealt with in an efficient and courteous manner.
• To liaise with other departments within the service centre and key stakeholders within the organisation.
• Manage the end-to-end lifecycle of complaints and ensure efficiency throughout.
• Assist the Service Operations with KPI reporting and other adhoc reporting when required

For an informal discussion about this role, please contact the HR Department at [email protected]. To be considered for this role, please click apply now to complete our application form. No stand-alone CVs will be accepted.

Closing Date: 12th July 2024

This position is working in a regulated environment and will therefore be subject to a DBS disclosure check. Cost will be covered by the Company.

AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Please note, during certain high volume recruitment times, AJM may wish to limit the overall number of interviews offered to both disabled people and non-disabled people.

Reference: VA819