Customer Service Manager

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Customer Services Manager
SKF UK Ltd, Clevedon

An opportunity exists within the SKF Aerospace Sales Unit for Customer Service Manager to lead and actively coach a customer Service team to provide an unbeatable customer service and internal sales support contributing to the business objectives achievement. You are also working closely with Sales, Supply-Chain, Quality teams.

The role reports to the Europe Customer Service Manager.

Key Responsibilities and Activities

• Customer Service team leader and Supervisor
• Process and KPI Management
• Export Control Management
• Customers portfolio management
• Inter-actions with MU & customers

Skills, Experience, and key attributes

• You have an extensive knowledge of managing a complex range of customers contacts in a large multifunctional organization
• You are used to working in challenging environment with changing priorities
• You have an experience of team management
• You have an experience of project managing and developing organizational initiatives
• You have good communication and negotiation skills

This role is a permanent position based in Clevedon and reports to the Europe Customer Service Manager.

SKF recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion, or belief. We therefore welcome applications from all sections of the community.

How to Apply:

If you are interested in the position, please submit your application with your CV and covering letter. Closing Date: 24/05/2024.

About SKF

SKF has been around for more than a century and today we are one of the world's largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF's solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.