Customer Service Host

Job Description

Grosvenor Casino, Huddersfield

As a Customer Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Welcome customers warmly in to the business
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Work with your colleagues to provide efficient and dynamic service
• Deliver an excellent quality experience across, leisure, food and beverage
• Provide an outstanding level of service through selling
• Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling
• Immaculate operational standards in all areas of food beverage and reception

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

Part-time role, 24 hours per week
No electronic knowledge needed]]>