Customer Service Centre Training Manager

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Are you:
• Interested in a customer service centre based training manager role with a difference?
• This is a Permanent, Full time role working 35 hours per week: Mon to Fri

Working at Innserve, you'll enjoy:

o Competitive salary - negotiable within a range

o Hybrid working: Offering flexibility and a great work-life balance. Typical working pattern will be a minimum 3 days in the office per week.

o Generous holiday allowance: 23 days holiday + bank holidays.

o Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.

o Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services - including an extra "Celebration Day" off every full calendar year that you work for us.

o But that's not all! Each year, you'll receive a "Flex Pot," to purchase additional personalised benefits. Whether it's extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It's your benefits, your way! Some benefits may cover you past state pension age and cover your family too!

What does the CSC Training Manager role involve?:

Reporting to the head of Customer Delivery, the Training Manager will own and drive the end-to-end training and capability agenda across our customer service functions including Diagnostics, Technical Support and Installations within our Customer Support Centre. This is a hands-on, operational role focused on ensuring colleagues are competent, confident and compliant from day one, with clear accountability for onboarding, probation sign-off, upskilling and continuous improvement. You will play a key role in reducing variability, accelerating readiness and embedding consistent ways of working across the CSC. Key aspects of the role include:

• Designing and delivering structured, practical onboarding and technical training programmes.
• Translating system, process and project change into clear, operationally usable training.
• Partnering with QA and operational leaders to identify capability gaps and drive targeted improvement.

You'll already have:
• Proven experience designing and delivering training
• Experience analysing quality or performance data to shape learning.
• Working knowledge of Diagnostics, Technical Support or Installations workflows (or fast learning capability)
• Proven experience supporting new starters and managing probation sign-off.
• Strong instructional design capability.
• Confidence analysing QA outputs and performance data.
• Excellent facilitation and coaching skills.
• Good systems understanding (or fast learning capability).
• Experience supporting major system rollouts or change programmes.
• Knowledge of drinks dispense, refrigeration or technical installations.

At Innserve, we are One Big Team. Interested in joining us?

Don't see a suitable job right now? Send your CV and contact details to recruitment@innserveltd.com and we'll keep it on file and contact you when relevant opportunities come up.