Customer Service Centre Manager

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Customer Service Centre ManagerDynamic and important Milton QLD based role.Transformational role driving data-driven change. Supporting the business to deliver exceptional results.Working for the world's leading sustainable building materials company.Competitive remuneration package including 14% super & Fully Maintained Vehicle.Supportive and diverse management setting realistic targets and goals.Culture focused on the recognition of effort and reward for achievement.Permanent, full-time position. Holcim:Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings.Headquartered in Zug, Switzerland, Holcim has more than 48,000 employees in 45 attractive markets - across Europe, Asia Pacific, Latin America, Middle East & Africa. Holcim offers high-valued end-to-end Building Materials and Building Solutions, from foundation and flooring to roofing and walling - powered by premium brands including, ECOPact® low-carbon concrete and ECOPlanet® low-carbon cement.Holcim Australia and New Zealand is a leading supplier of cement, aggregates, ready-mix concrete, and engineered and pre-cast concrete solutions. Our proud history began in Australia in 1901 and in Aotearoa New Zealand, our involvement in the building industry dates back to 1888. Holcim Australia and New Zealand has been officially certified as a Top Employer 2025 by the Top Employers Institute, recognising our commitment to creating a world-class workplace where people thrive. The Opportunity:Reporting to the GM Queensland, you will manage a large team who interfaces with customers daily, taking bookings for orders and organising the transportation of product to site. You will be accountable for ensuring the team are equipped to:Manage high volume of customer calls.Understand technical product properties and order product accordingly.Manage a tight booking schedule and can adapt to daily challenges and changes.The role is part of a Leadership team within the business and is directly accountable for the functional output of the team, with direct impact on the bottom line. You will also be responsible for driving data driven change and business improvement as required. About you:To be successful in this role you will have:Ideally tertiary qualifications in a relevant discipline. Credible experience in leading a sizable, high volume call centre involved in all aspects from booking through to delivery ideally in related industry sectors or the transport, logistics sectors.Previously developed and implemented clear and consistent processes to improve performance.Strong aptitude for driving data driven change.Strong scheduling ability.Experienced in managing multiple stakeholders including, manufacturing, sales and logistics.Exceptional communication skills and able to influence a range of stakeholders both internal and external.Excellent leadership skills.Proven ability to continually enhance team performance and capability through setting clear performance objectives, conducting coaching conversations and driving personal ownership and accountability. Most importantly, you are a Customer Experience professional who has the desire to build and nurture a team who will provide excellent service. You are looking to make your mark and see your ideas implemented and your team successful as a result.This is a superb opportunity to grow your career within our highly professional team.Why Holcim?At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.We don't just offer jobs - we offer long term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.Apply now!Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.We are dedicated to improving employment outcomes andencourage applications from Aboriginal and Torres Strait Islander peoples.Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.