Customer Service Advisor

Are you looking for a rewarding full time permanent role delivering excellent customer service? Join us at Barclays as a Customer Service Advisor and be the friendly face our customers rely on! 
 
What You’ll Do

• First Point of Contact - Provide assistance and guidance to customers, ensuring they feel valued and respected. 

• Exceptional Service - Deliver outstanding customer service with dedication and understanding. 

• Personalised Interactions - Tailor each interaction across multiple communication channels to meet individual customer needs. 

• Team Collaboration - Work closely with internal teams, including sales, operations, and risk management, to meet client needs and expectations. 

• Build relationships - With stakeholders and customers to identify and address their needs. 

What We Can Offer

• Starting Salary - £25,500 

• Flexible Working - To help balance work with other commitments.  

• 35 hour week - 7 hour shifts over 5 days per week  

• After training - Option to work 2 days in the office and 3 days at home.

• Shift pattern - Between 7am and 11pm, with most shift hours between 8am and 8pm including some weekends. 

• Comprehensive Training - Receive 6-8 weeks training to equip you with the skills needed to succeed. 

• Supportive Environment - Join a team that supports and guides you every step of the way.

• Skill Enhancement - Opportunity to enhance your digital skills and stay updated with the latest technology. 

• Impactful Role - Make a real difference in customers lives by resolving their queries and issues efficiently. 

• Health and Wellness - Access to health and wellness programs, including private medical insurance. 

• Financial Security - Benefit from pension plans, life insurance and income protection. 

What We Value

• Core Values - Respect, Integrity, Service, Excellence, and Stewardship. This is our moral compass, helping us do what we believe is right. 

• Mindset - Empowerment, Challenge, and Drive – guiding our behaviour and actions. The operating manual for how we behave. 

Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy can truly shine. 
 
Click on the 'APPLY' button now, to begin your journey, where you could become one of our next Customer Service Advisors!