Customer Satisfaction & Quality Manager

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Job Title : Customer Satisfaction and Quality Manager

Location: Leeds, UK

Mission and responsibilities:

1. Lead Quality Function: Ensure customer satisfaction and manage quality operations, including planning, resource allocation for supply, manufacturing, system quality, customer service
2. Advise Management: Provide guidance on quality issues and uphold defined quality standards for materials and services.
3. Improve Processes: Implement techniques to monitor and enhance processes, ensuring economic efficiency and continuous improvement through programs like Lean Six Sigma.
4. Champion Customer Focus: Represent customer interests, improve the customer experience, and communicate with external customers on quality matters.
5. Manage Teams and Systems: Oversee the Quality Management System, lead the Site Engineers, manage quality-related processes, and drive global quality directives.
6. People Management: Set goals, manage performance, develop competencies, and ensure employee well-being.

• Experience managing customer interactions.
• Proven track record in creating and implementing quality management programs for continuous improvement
• Ability to identify and monitor feedback from customers and employees to improve business systems and processes
• Skilled at engaging employees at all levels to gather insights and implement changes
• Previous experience in the manufacturing industry (preferred but not essential)

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

"We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability."

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

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Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.