Customer Retention Manager

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BHSF Ltd is looking for a Customer Retention Manager that are passionate about delivering an excellent experience to our customers whilst giving first-class service. This is an exciting role for a confident customer-focused professional to join a successful and growing company. The role will include leading the Retention and Relationship Management Team to ensure BHSF grows market share by retention targets and retaining profitable business.

This is a hybrid role, with some travel to the Birmingham office. Working 35 hours per week working between 8.45am - 4.45pm Monday to Friday.

For more detail please click to view Job Description.

About us

BHSF is a not-for-profit health and well-being provider with a proud history of making healthcare accessible to working people. Today, we positively impact workplace well-being - helping to keep employees physically, mentally, and financially healthy. We put employee well-being at the heart of everything we do. Our services range from Employee benefits, employee support to health insurance. It doesn't matter if a business has got 10 or 10,000 employees - we've got something to suit everyone. We're super flexible, too. Meaning we can get the workforce the support they need, as soon as possible. By intervening early, we can help to keep employees at work and healthy. Friendly and down-to-earth, we're always on your side. And because we're a not-for-profit provider, your needs come first, every time.

About you

Qualifications:

Desirable

• A degree in a relevant field such as Business Administration, Marketing, Finance, or a related discipline.

Knowledge and Experience:

Required

• Experience managing a B2B account management and retention team
• A track record of operational excellence
• Experience managing through a team, motivating and developing them
• Ability to prioritise and 'cut though the noise'

Desirable

• Experience working within regulated markets
• Health insurance experience/Market knowledge and understanding
• B2B experience, working across multiple distribution channels (direct/intermediary).

Skills:

• Target Focused and Driven
• High standard of numeracy including analytical skills
• People leadership and motivation
• Empathy and relationship building
• Project leadership skills
• Effective communication and influencing skills at all levels.

Personal Qualities:

• High standards of professionalism and presentation
• Excellent communication and influencing skills across a wide range of stakeholders, internally and externally
• Resilient with excellent organisational skills and ability to prioritise
• Excellent critical thinking skills
• A desire to seek continuous improvement of current working practices and an open mind to try new approaches
• Leads with integrity, acts fairly and proportionately.

Additional Benefits

• Smart Casual Dress
• Company Pension
• Company Health Cash Plan
• Life Assurance
• Employee discounts
• On-site parking
• Sick pay
• Hybrid Working