Customer Relationship Manager

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Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

We are pleased to share a newly created opportunity to join our team as a Customer Relationship Manager. This role will manage all of the sales-focused elements of the customer experience between Sword and one of our major Energy customers, ensuring the service they receive retains existing engagements, maximises current and future revenue opportunities, and demonstrates a true partnership between both parties with value-add at the forefront of everything we do.

The Customer Relationship Manager will be dedicated to a single customer, with a focused objective to build long-lasting, trusted relationships with our key customer stakeholders, developing an in-depth knowledge of their business goals and helping to achieve them. You will work in a dynamic, fast-paced and growing account environment, governed by an experienced leadership team and guided by a comprehensive technical group.

Ideally, you will have a sales background, predominantly in account management, be well organised, results driven and comfortable working autonomously.

Here's what the role looks like:

• Reporting to the Client Partner, our Customer Relationship Manager will be responsible for all sales activities, including customer engagement, lead generation, pipeline management and proposal creation.
• Work with key Sword and customer personnel to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationship
• Have regular engagement with Customers and the appropriate stakeholders to gain a thorough understanding of the clients' business.
• Build and maintain long-lasting customer relationships, developing into a trusted advisor and partner through high levels of customer engagement.
• Coordinate with our pre-sales community to deliver clear technical solutions and proposals.
• Support the Operations Team to deliver value-add service reporting.

Requirements

Here are the key skills and experience relevant to this role:

• You will already have gained account management experience, preferably within the IT services or the energy industry, and have a track record in meeting and exceeding targets.
• Ability to manage a complex sales pipeline and deliver structured sales process.
• Strong multi-level relationship builder.
• Commercially focused, articulate and possess the ability to think strategically.
• Highly motivated, goal-oriented and target driven.
• Experience of management of budgets.
• Ability to develop and execute customer experience plans and service reports
• Excellent communication skills and able to build relationships across multiple levels

• Degree/Management Qualification or equivalent experience
• Experience of the Renewables and Utilities markets would be advantageous.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more.....

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.