Customer Relations Manager

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About our Home

St. Katharine's offers first-class care for residents with 70 beds. Conveniently located near Wantage Shopping Centre, which is regularly used for shopping trips by our residents, the home benefits from access to many local attractions. Each one of our residents benefits from unique, personalised care, designed to make their stay with us as enjoyable and fulfilling as possible.

We are looking for a Customer Relationship Manager to build a trusting and positive relationship with key stakeholders, ambassadors in the community, prospective residents, and their families.

You will be the first point of contact for our enquirers, and will effectively and empathetically support them in the journey of finding a care home for themselves or their loved ones, being on hand to answer their questions throughout and eventually welcoming them into our home when they move in.

You will be an experienced sales professional, perhaps already in a role dealing with complex or consultative sales in a targeted environment. Your sales skills are important, but your natural ability to show empathy and nurture relationships will be what makes you stand out from the crowd.

About you:

• Proven experience in targeted sales roles.
• Ability to create and nurture relationships and referrals with key stakeholders.
• You will have excellent IT skills and you will be familiar with using a sales CRM software package such as SalesForce.
• Excellent communication skills.
• Presentation skills.
• Target driven and customer centric.
• Empathetic and caring approach.

What you will be doing:

• Managing all enquiries professionally and in a timely manner.
• Meeting set occupancy and revenue targets.
• Advancing enquiries through the sales process and conducting show rounds.
• Exceeding customer expectations and delivering a first-class customer experience.
• Business development and networking.
• Local marketing, including organising and managing events at the care home.
• Building awareness of the care home and establishing links and partnerships in the local community.
• Administrative duties, such as move in and contract paperwork.

What you will need:

• A flexible approach to the needs of our customers and an understanding of the issues that older people face.
• A full UK driving licence.
• A positive attitude.
• Ability to meet targets and KPIs and deliver results.

Benefits:

• Salary up to £30,000 per annum + Commission.
• ESAS - Salary Advance
• Employee Assistance Programme
• Perkbox
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend