Customer Relations Manager

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Job Title: Customer Relations Manager
Hours: 37.5 per week
Contract Type: 12 months fixed term contract
Salary: £32,118 per annum
Location: Mayflower Court, Southampton (72 bed care home)

Are you passionate about building meaningful relationships and making a real difference in people's lives?

We are seeking a dynamic and motivated Customer Relations Manager to join our vibrant team at Mayflower Court in Southampton. This is more than just a job - it's an opportunity to be at the heart of our community, supporting prospective residents and their families as they navigate their journey into care. If you have a passion for sales, community engagement, and delivering exceptional customer experiences, this role is for you!

What does it mean to be a Customer Relations Manager?

• Be the face of our care home - As the first point of contact for all sales enquiries, you'll be instrumental in building relationships with prospective residents and their families. Your friendly and empathetic approach will help turn queries into completed sales and ensure our care home is always buzzing with activity.
• Drive Success - Develop and implement innovative strategies to generate customer enquiries, support occupancy levels, and help our home meet KPI's and targets.
• Community Engagement - You'll be a key player in our community outreach efforts, creating initiatives that strengthen our relationships and presence in the local community.

Who are we looking for?

• Care Expertise - A complete understanding of the needs of older people, dementia care and person-centred care.
• Problem Solving - You're a strategic thinking who can critically analyse data, identify challenges, and develop plans to address them.
• People Skills - Your exceptional communication and interpersonal skills enable you to build strong, trusting relationships with residents, families, and key stakeholders.
• Influential - You're a leader who sets high standards and inspired others to deliver an outstanding resident and colleague experience.

Ready to start your next challenge at Mayflower Court? Apply today!

Anchor - a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan - contribute between 4% and 8% and we'll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.

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