Customer Relations Host

Job Description

Grosvenor Casino, The Victoria

As a Customer Relations Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Welcome customers warmly in to the business
• Collaborate with colleagues to provide efficient and dynamic service
• Deliver an excellent quality experience across, leisure, food and beverage
• Provide an outstanding level of service through selling
• Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety and safer gambling
• Immaculate operational standards in all areas of food beverage and reception

The salary for this role is £30,680 per annum (full time).

As a valued team member, you'll receive a number of benefits including a share of uncapped tips, premium pay allowance after midnight, free meal on shift, opportunity for overtime at 1.5 hours, an exciting & full social calendar & 50% off food and soft drinks at Mecca & Grosvenor venues.

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• (Preferred) Previous experience working in a multifaceted role
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.
• Be 18 + and have right to work in the UK
• Preferred language: Arabic speaking

Additional Information

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