Customer Propositions Manager

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About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.

We know as a team, we are stronger together - we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don't hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

About the role

As Customer Propositions Manager, you will be Accountable for developing Matalan's overall proposition that strengthens the brand, and sub-brands, and drives more reasons to visit under defined customer pillars.

What you will do:

• Define the strategic role of brand & sub brands for Matalan & articulate how they support the needs of our customer segments & drive business KPIs mid-long term.
• Analyse internal & external data & insight to spot customer trends early & prioritise the biggest commercial opportunities for Matalan in both the short & long term
• Be proactive in proposing where we need to shift our current proposition & be more innovative in order to take advantage of a gap in the market.
• Consistently track competitors in depth to ensure expert knowledge of their strategies & propositions, whilst identifying where Matalan can be distinctive and have a right to win
• Work with Customer Trade Planning Managers to translate wider business strategy & seasonal strategic plans into a customer proposition proposal that delivers the key KPIs set for the season
• Brief Product, Insight, Customer and Channel teams to support proposition development through the trade plan up to 18months out, applying them to seasons, events & KPIs, working hand in hand with Trade Planning Managers
• Use storytelling skills to bring propositions to life & excite the whole business around your vision for each proposition under the strategic customer pillars & segments
• Work cross functionally to build strong relationships across all parts of the business in order to influence & deliver each proposition in store, online & through marketing channels
• Define and set proposition policies and procedures that support the delivery of the wider function and business strategies
• Accountable for the success of propositions so KPIs must be set & performance measured over time.
• Engage & influence key stakeholders across the business at all levels
• Provide support to the Senior Customer Propositions & Planning Manager by sharing expertise and information to support effective decision making
• Be a role model to the business. Supporting the wider Customer Trade Planning team when required & support an energetic, enthusiastic & supportive team culture.

About You

• +5 years experience in a commercial trade facing role - marketing, buying, merchandising, planning, eCommerce
• Strong communication & project management skills
• Able to lead cross functional groups with a proven record in influencing at all levels
• Good understanding of retail within an omnichannel environment.
• Ability to turn complex data and insight into actions plans

Benefits

In addition to competitive salaries, we also offer the below core benefits:

• 20% staff discount, which increases with length of service
• Thrive Recognition Scheme
• Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for other retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business