Customer Project Manager

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Job Description

As a Customer Project Manager at Nokia, you will lead complex customer programs and projects, ensuring successful delivery against contractual obligations while enhancing customer satisfaction. You'll collaborate closely with cross-functional teams, aligning operational management with Nokia's Mode of Operation to drive efficiency and quality. Your role is pivotal in managing relationships with customers, understanding their needs, and coordinating various stakeholders to address challenges proactively. You'll thrive in a dynamic work environment that fosters innovation, teamwork, and continuous improvement. Your contributions will not only impact project outcomes but also open doors for contract expansions and renewals, making your role central to Nokia's strategic objectives and overall success.

Responsibilities

• Lead and manage customer programs/projects, ensuring alignment with business objectives and successful delivery.
• Develop and maintain project plans, proactively addressing changes in cost, scope, schedule, and quality (CSSQ).
• Serve as the primary point of contact for customers, fostering robust relationships and effectively addressing complaints and requirements.
• Oversee project financials, ensuring adherence to budget and profitability forecasts while driving continuous quality improvement.
• Facilitate pre-sales and sales support, providing input on delivery approaches and managing contract execution processes.
• Conduct thorough risk management to identify and mitigate project risks and seize opportunities for expansion.
• Guide project teams, promoting collaboration and accountability while performing some line management responsibilities.
• Ensure effective project closure and handover, including post-evaluation and incorporation of lessons learned for future initiatives.

Qualifications

You have:

• Strong customer relationship management skills
• Excellent communication and interpersonal skills
• Ability to understand and analyze customer needs
• Knowledge of Nokia products and services
• Experience in contract management and renewal
• Strong analytical and problem-solving skills
• Languages: English, Armenian, Russian

It would be nice if you also had:

• Advanced project management certification (e.g., PMP, PRINCE2)
• Experience in the telecommunications industry
• Familiarity with risk management methodologies
• Proven track record of leading cross-functional teams

About Us

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.