Customer Project Manager

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Company Description

As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Job Description

This hybrid role offers a great balance of home and office working. You'll join your colleagues in your local office at least 2 days a week.

Joining us as a Customer Project Manager

As an experienced Customer Project Manager, you will be responsible for the end-to-end project delivery to onboard and integrate CityFibre's residential products and services with our clients. You will be client facing and you will own the project plan and deliverables required to execute this project successfully.

You'll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Planning and management to agreed dates and standards for all IT, Network, Billing and Service Design artefacts for customer on-boarding
• Agree end-user mass migration strategy and user-journeys to meet the contractual obligations
• Owner of the overall customer delivery plan, both for ongoing RFS production in existing cities and on-boarding customers into new cities
• Work closely with all internal departments to ensure delivery of the contracted deliverables and continuous improvement actions

What you'll bring to the role

As a Customer Project Manager you will have experience and knowledge Prince 2 methodologies qualified or demonstrable experience of applying this in a commercial environment.

You'll also have:

• Experience integrating IT systems, customer portals and APIs
• Familiar with developing and implementing Service Management / Service Design in a supplier/client environment
• Appreciation of billing systems and processes and ensuring these are compliant with contractual terms
• Experience in managing risks, issues, reporting and chairing stakeholder and workstream meetings
• Outstanding presentation skills and excellent stakeholder management is essential

Qualifications

• Prince 2 Practitioner (Agile or Waterfall)
• Telecoms industry experience running supplier projects with B2B and/or B2B2C clients
• Customer portals and APIs

Additional Information

Diversity, Inclusion & Belonging

We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!