Customer Outcomes Senior Analyst
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Serving our customers, communities, and planet a little better every day.
£43,680 - £65,520 + Benefits
Edinburgh, Newcastle, or Glasgow
Permanent
Our roles are hybrid; however, you should be able to travel to our offices, 2-3 days per week.
Applications close on 23rd May at 5pm
A chance to thrive
We're looking for a Senior Analyst to join our new team - Customer Outcomes Strategy.
You'll be part of the team responsible for setting the strategy for delivering consistently good customer outcomes, for all consumer products in Banking.
The team supports in identifying opportunities to make the best use of data and analytics; helping Tesco shoppers to manage their money a little better everyday.
Everyone's welcome
We want all our colleagues to always feel welcome and be themselves at Tesco Bank. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
What you'll be doing
• Producing outcomes reporting and maintaining the outcomes database, applying effective data quality controls to ensure data integrity
• Analysing the data to understand the outcomes that customers are getting at a granular level, including customers who may be in a vulnerable situation
• Working with key business areas to develop the appropriate actions to mitigate the risk of poor outcomes, if identified
• Identifying enhancements to the measures to more accurately evaluate the outcomes that customers are getting and identifying potential harm
• Supporting the development and delivery of the outcomes monitoring roadmap
• Working with key business areas to ensure they are managing their products and services in compliance with the Bank's Consumer Duty framework
We don't expect you to tick every box, and if you feel you hit most of the brief, it is worth exploring to further develop your career here with us at Tesco Bank.
We need you to have
• STEM degree or similar experience
• Excellent and demonstrable understanding and effective use of software packages, such as SAS, SQL, R, Python, or other programming languages
• Demonstrable success in a previous analytical and programming role
• Ability to support junior analysts with their technical development
• Ability to work proactively without supervision, providing technical guidance when required on analysing data trends for use in reports
• Strong decision-making skills and the confidence to explain analysis in an understandable way to senior management
• Be able to evaluate complex information and make informed decisions
And if you have any of these, even better
• Clear and effective communicator who can interact and manage a broad stakeholder network with different experiences
• Able to express ideas, request actions, and formulate plans or policies
• Plans, organises and prioritises own workload without supervision; provides technical guidance when required and oversees activities to efficiently meet business objectives
• Proactively identifies potential upcoming challenges and identifies solutions
• Ability to create concise and informative reports that can be shared with senior stakeholders
• Market knowledge and experience with the FCA's Consumer Duty regulations
What's in it for you
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday; as an added perk, we will give you a second card to share with someone else
• Virtual GP Service for you and your family 365 days a year.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more
• Embrace our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave
• Prepare for your retirement with our colleague pension scheme
• Opportunity to develop your career
Role Alignment
Following the announcement regarding Tesco's' strategic partnership with Barclays, this role will support our banking business and will transfer to Barclay's UK towards the end of 2024, subject to regulatory approval. Please note, the transfer date may change.
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How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
Why Tesco Bank?
We're also a little obsessed with the future. Your future. Our future. That's why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
It's important to us that we make sure you're supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
All that hard work? Come and see it turned into something real, usable, and important to customers' and colleagues' everyday lives. At Tesco Bank, our products make things a little better for everyone.