Customer + Network Performance Manager
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Customer and Network Performance Manager
ScottishPower HQ, 320 St Vincent Street, Glasgow, G2 5AD
£52,480 - £63,960 per annum + benefits
Hybrid working
Closing Date : Tuesday 13th of June 2023
Help us create a better future, quicker
As Customer and Network Performance Manager, you'll lead the implementation and management of activities relating to System Performance, to drive improved customer experience, across the ScottishPower Energy Networks Business, delivering a reward position in Broader Customer Service Measures and improvements in CI/CML performance.
What you'll be doing
Day to day, you'll manage a team of 5 and be leading on the co-ordination of all System Performance related reporting requirements and analysis activities relating to SP Distribution/SP Transmission. You'll ensure that accurate information is available timeously, at both internal and external interfaces, while meeting governance and policy requirements. Reporting will include managing Multiple Interruption reports for Customer Experience & Data Science, where you'll identify and drive performance improvement, across the short/medium/long term and will look for improvement areas and opportunities. A key focus of this role will be to implement the development of year end regulatory submissions relating to System Performance reporting for SPT, SPD and SPM, identifying opportunities for efficiency gains and ensuring that performance reporting policies and regulatory guidance is implemented accurately and within regulatory timelines. You'll drive a strong quality framework by identifying improvement areas across the teams from their quality checks, reviewing and understanding what improvements need to be made and presenting findings at monthly management meetings. You'll also provide a support service for the operational teams, engaging with each Department Lead to understand priorities each year and providing support where this is needed.
What you'll bring
We'll look for you to have an engineering background with Network/Operational experience preferable. You'll have experience of business regulatory frameworks and processes and will have the ability to interpret data and to understand what needs to be done to drive performance. As you'll be liaising with colleagues across the UK, you'll need excellent communication and stakeholder management skills and must be willing to provide standby cover as the role has the potential to come with an operational standby duty.
What's in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:
- 36 days annual leave
- Holiday purchase - perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers - save more and spread the cost of your technology purposes
- Count us in - pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes - to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to 'nudge' financial wellbeing support
- Plus, shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the Northwest of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously. We're investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
Inclusion and diversity fosters innovation and creativity and brings us closer to the communities we serve. At ScottishPower, we want to attract and hire diverse talent whilst developing a workplace that is supportive and open to everyone.