Customer Integration Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Overview

We're looking for a Customer Integration Manager to support the onboarding and integration of new and existing clients into our systems, processes, and ways of working. This role will play a key part in ensuring that clients have a smooth and positive experience as they transition into our business.
You'll work closely with internal teams across departments, helping to coordinate the integration process from start to finish. This role requires strong communication, project management, and problem-solving skills, along with an understanding of the technical elements involved in client setup

What we Offer

• Competitive Salary - We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) - Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth - Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind - Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme - Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts - Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks - Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme - Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts - Enjoy exclusive savings on popular brands and products.

Key Responsibilities

Onboarding & Integration

• Coordinate the onboarding process for new clients, ensuring clear communication and smooth handovers
• Help clients understand and adapt to our systems, processes, and business culture
• Develop and manage integration plans and timelines

Client Relationship Management

• Act as the main point of contact for clients during onboarding
• Build positive working relationships and respond to client needs or concerns
• Ensure client expectations are met throughout the integration process

Project Coordination

• Monitor progress and keep integration activities on track
• Collaborate with colleagues across teams to meet deadlines and resolve issues
• Report risks or delays to relevant stakeholders

Process Improvement

• Identify opportunities to streamline the integration process
• Help develop and implement improvements to enhance client experience

Data Integration & Quality

• Ensure client data is integrated accurately into our systems
• Support data quality and integrity through the integration process

Training & Support

• Provide guidance and training to clients where needed
• Help address any questions related to systems or processes

Skills and Experience

• Strong communication and interpersonal skills
• Solid project management and organisational abilities
• Problem-solving mindset and ability to work independently
• Understanding of data handling and system integration
• Comfortable working across teams and with external clients

Why Work for LKQ

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.