Customer Insight Manager - Contract

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

SALT is supporting a global enterprise software business in hiring a Customer Insights Specialist for its international product marketing function.

ROLE OVERVIEW

This contract role supports customer-led decision-making across international markets by designing, running, and synthesising customer research. You'll manage end-to-end research projects in partnership with internal marketing stakeholders and external agencies. The position reports into the Marketing Research Manager and plays a key role in converting multi-source data into actionable insights that shape product and marketing strategy.

KEY CONTRACT DETAILS

• 12-month contract, [inside IR35)
• Hybrid working in London
• £200 per day

WHAT YOU'LL DO

• Lead the design and delivery of quantitative and qualitative customer research projects.
• Create research briefs, questionnaires, and discussion guides.
• Analyse primary research alongside secondary, behavioural, and transactional data.
• Distil complex multi-source data into clear insight narratives and recommendations.
• Present insights to senior stakeholders and cross-functional teams across regions.
• Identify relevant data sources and methods to answer key business questions.

ABOUT YOU

• 3+ years' experience in a research or insights agency environment.
• Hands-on experience with both quantitative and qualitative research methods.
• Proven end-to-end research project management capability.
• Strong insight synthesis skills, combining multiple data sources.
• Experience working on multi-country or cross-market research initiatives.
• Comfortable analysing raw datasets.
• Strong written, verbal, and presentation skills.
• Fluency in an additional language is a plus.

*Rates depend on experience and client requirements