Customer Insight Manager
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Building a sustainable tomorrow
BAM Site Solutions are looking to recruit a Customer Insight Manager to analyse customer data and feedback to provide insights that drive decision-making and improve service delivery.
This is a full-time role working on site at Wellingborough. BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.
In addition to an attractive salary we offer a significant benefits package including an company car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.
Your mission
• Gather and analyze client feedback and data to identify service improvement areas.
• Work with client engagement and product solutions teams to address client needs.
• Develop insights and recommendations to enhance product offerings and service.
• Track key customer metrics and report insights to senior management.
• Responsible for day to day management of customer systems
• In conjunction with the Managing Director, actively contribute to BAM Site Solutions business strategy, business plans, ensuring compliance and consistent delivery and rolling out of objectives and targets, including reporting requirements.
• Set individual and team objectives for the four depots and Product Managers as assigned, ensuring performance against those objectives.
• Understand and interpret the strategic direction of the Business Unit and align operational delivery to strategic intent within the depot teams.
• Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
• Implement and deliver new opportunities within Site Solutions.
• Embed new engagements and partnership approaches across industry, professional bodies, and trade associations as part of the business unit's future outlook.
• Actively promote and embed product innovation, expertise, and practice into the depots in conjunction with the Product Managers.
• Accountable for delivering actionable insights based on customer data.
• Responsible for identifying opportunities to improve client experience.
• Ensure that customer feedback is integrated into product and service strategies.
• Provide regular insights to management to support business decisions
Who are we looking for?
A data-driven professional with a strong background in customer analytics or market research.
Skilled in using tools like Power BI, Tableau, or similar for data visualization.
Experience in managing and maintaining customer data systems.
Proven ability to translate data into actionable insights for business strategies.
Strong interpersonal skills to collaborate with multiple teams and present findings effectively.
What's in it for you?
A challenging and continuously changing environment in a forward thinking organisation.
In addition to an attractive salary we offer a significant benefits package including an company car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.
BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.
Your work environment
People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial.
We're on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.
Who are we?
The art of building is about building for communities; it's about building for life.
Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.
Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.
Our recruitment process, what you need to know?
People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial.
We're on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.