Customer Host

Job Description

Grosvenor Casino, Stockton

As a Customer Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Welcome customers warmly in to the business
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Work with your colleagues to provide efficient and dynamic service
• Deliver an excellent quality experience across, leisure, food and beverage
• Provide an outstanding level of service through selling
• Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling
• Immaculate operational standards in all areas of food beverage and reception

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• (Preferred) Previous experience working in a multifaceted role
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

Multi-cover opportunity with the role to be trained on all FOH areas, primarily Electronic Gaming and Reception.

Full & part-time positions available

Benefits of working for us:

• Share of tips
• Premium pay allowance after midnight
• Paid breaks
• 4 weekly pay
• Monthly Star awards
• 50% off team food in all Rank venues
• On the spot rewards for a job well done
• Yearly Team award ceremony

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