Customer Focus Advisor

Role overview:

Birchwood
Warrington Contact Centre (1604) - The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD / Hybrid Working available once successfully completed probation period (approx. 12 weeks)
Permanent
Full Time
Grade 2
Salary - £25,972 per annum plus bonus paid 4 weekly
Hours - 40 per week working rotas between 8am to 8pm Monday to Friday and 8am - 6pm Saturday/Sunday (typically 1 in 4 weekends)

Our passion at Currys is helping everyone enjoy the latest tech. We're proud of the service levels we provide for our customers and it's all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

Working as part of the Customer Focus Team you will have the opportunity to provide a great customer service at a time when customers need us the most. We pride ourselves on the service we provide, but sometimes our customers have a problem and need a little bit more support. This is where we step in to support and guide but more than that we own any issue through to resolution; taking inbound calls and communicating with customers via phone and in writing.

Role overview:

As part of this role, you'll be responsible for:

• Investigating and owning the customer's case from initial contact through to resolution
• Engaging with our customers, wider team and partners through telephone calls, email or letter providing regular updates when required
• Identifying the cause of an issue while utilising the tools available to enable a resolve in a timely manner
• Feeding back to our business and suggesting ways to improve our customer service

You will need:

• Experience in managing complaints through to resolution
• Confident communicator with excellent written skills
• Excellent problem-solving skills
• Be available to work allocated shifts which include some evening and weekend work

We know our people are the magic ingredient in our success. That's why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives
• Hybrid Working
• 25 days Holiday plus 8 Public Holidays per year

Why join us:

Join our Contact Centre team and we'll be with you every step of the way, helping you develop the career you want with on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.]]>