Customer Experience Manager

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Customer Experience Manager

Opportunity

In the last 12 months, OQC has achieved the world's first integration of a quantum computer into a colocation data centre and launched the world's first enterprise-ready quantum computing platform. As we continue to expand our reach and solidify our market presence, we are seeking an experienced Account Manager to nurture our client relationships and contribute to our ongoing success. This role is vital for maintaining and expanding our customer base, ensuring client satisfaction, and driving revenue growth.

£55k - £75k

• 25 Days holiday
• Employee Stock Ownership Plan (ESOP)
• Pension
• Private medical insurance
• EAP cash plan
• Group life and group income protection
• Hybrid working
• Cycle to work scheme
• EV Car Scheme
• Gym and wellness benefits

Role

As a Customer Experience Manager at OQC, you will be a key player in maintaining our company's relationship with its clients. You will:

• Develop and maintain strong, long-lasting customer relationships, ensuring client satisfaction.
• Understanding client use cases and technical requirements to ensure they get the most out of our quantum computing solutions
• Work closely with the commercial and technical teams to ensure client needs are met promptly and effectively.
• Manage and resolve client issues, acting as the liaison between the customer and internal teams.
• Identifying opportunities for customers to expand their usage of our products, thereby driving customer retention and growth.
• Identify and pursue opportunities for account growth and new business in collaboration with the commercial team
• Developing customer success resources and processes to improve customer satisfaction and loyalty.
• Conducting regular business reviews with customers to ensure satisfaction and address any additional needs or feedback.

Skills + experience

• Proven experience in a customer success, account management, or similar customer-facing role within a high-tech environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers at all organisational levels.
• Demonstrated ability to understand customer needs and align them with product offerings to drive success
• Strong problem-solving skills, with a proactive approach to addressing customer issues and ensuring their resolution
• Ability to work collaboratively with cross-functional teams, including sales, technical, and product development teams
• Experience in managing customer success metrics, understanding key performance indicators, and using them to drive success strategies.
• A strong understanding of the quantum computing industry and its technical aspects is desirable but not essential

Research has shown that women are less likely than men to apply for this role if they do not have solid experience in 100% of these areas. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learnt, diversity cannot.

Company

At OQC, we see a brighter future for all, enabled by quantum.

Together we are pioneering cutting-edge quantum computers that unlock transformative discoveries, from advancing drug modelling to revolutionising battery technology. Our mission is to put quantum in the hands of humanity, empowering customers to discover new commercial and scientific frontiers.

When you join OQC, you become part of a diverse team of innovators, creators, and problem solvers. We bring together some of the brightest minds in quantum physics, nanotechnologies, hardware, software and commercial operations. Each team member brings a unique skill set and are united by our values, which guide us in everything we do - how we work, how we collaborate and how we shape the future of our industry.

Are you ready to help us build this future?

APPLY NOW!

Please use the link provided to apply for the role of Customer Experience Manager. To aid your application, it will be beneficial to provide us with a cover letter outlining why you think you would be a good fit for the role and what attracts you to OQC. We look forward to hearing from you!

At OQC we are not just hoping you'll fit in our culture. We aspire to thrive, as a company and as people, thanks to your diversity of thought and background. We are proud to be an equal opportunity employer and we are committed to providing our team members with a work environment free from discrimination, where everyone is treated with respect. Our employment decisions are based on business needs, talent and merit and all our colleagues share in the responsibility for fulfilling our commitment to diversity. We look forward to meeting you!