Customer Engagement & Development Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Do you want to be part of a dynamic and growing organisation that works to provide Great Homes, Strong Communities whilst putting the Customer First?

Our Customer Directorate is currently looking for a Customer Engagement & Development Manager to join us in Lincolnshire. This is an exciting, rewarding and challenging opportunity.

We're offering an excellent salary of £43,718 plus some great benefits.
What is Lincolnshire Housing Partnership like to work for?

We're a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.

There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback.

We have an agile working policy; therefore, colleagues are able to work from wherever is suitable to complete the task at hand. This might be at home, on site, at our office located in Boston or Grimsby, or somewhere else!

At LHP, we're committed to creating great homes and strong communities. Our vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all our communities and supports everyone to thrive.

You can read our full EDI Vision at:https://www.lincolnshirehp.com/about-lhp/corporate/edi-vision/

What benefits will I get from working for Lincolnshire Housing Partnership?

• An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
• Discounted Shopping Vouchers through Westfield Health
• Opportunities to learn new skills and knowledge through our fantastic corporate training programme
• A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
• 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
• The ability to earn additional holiday days through full attendance
• Mental Health First Aiders across the business, let's be there for each other!
• Career Development & Encouragement

As the Customer Engagement & Development Manager you will encourage, promote and grow customer engagement and involvement ensuring customers views consistently drive and shape services in line with the Regulatory Standards and Corporate Strategy of "Customer First".

Work collaboratively with managers across the organisation to embed meaningful, outcome focused customer involvement by providing training, guidance and attending local engagement events to promote the awareness of LHP's strategic activities and ensure opportunities to capture the voice of the customer at all levels are maximised.

Design, deliver, and develop innovative activities within our strategic offer to provide customers with an opportunity to influence LHP services, strategy, and policies across a variety of channels including focus groups, digital platforms, and remote video conferencing.

You'll be creating a network of customer groups and connectors to deliver proactive change and development of services to our customers through a co-design and co-delivery model.

This role requires the successful candidate to add community value through partnership working with local authorities, customer groups and stakeholders, providing opportunities for social mobility and development within our neighbourhoods.

We're looking for a strong enthusiastic manager with commitment to continuous improvement and a minimum of 2 years' experience of customer engagement with clearly evidenced outcomes and impacts.

You will have experience and knowledge on how to deal with regulatory and legislative developments, ideally an understanding of the Regulatory Consumer Standards and how this affects Lincolnshire Housing Partnership, it's stakeholders and customers.

The successful applicant must be local to Lincolnshire, as there will be a requirement to attend the offices and be visible in our communities.

Please download full Job Description and Skills required below.

What Opportunities will I have for progression?

At LHP we are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression. We measure our success within this area by the number of internal promotions that we are able to achieve and that we are able to retain our best talent. The natural career progression route that would be applicable to your role is, Corporate Head of Customers.

Interviews will be held in person week commencing 21 October 2024 in either Boston or Grimsby

Offer of Employment is subject to a DBS check and satisfactory references