Customer Assistance Coordinator - TEMP
Customer Assistance Co-ordinator - Home Assistance Hub (6-Month FTC)
Croydon | Croydon based| ⏰ 35 hours per week, Monday-Friday covering shifts between 07:00 - 18:00
£14.84 PER HOUR
Make a difference when it matters most.
At Allianz Partners, we're here for customers in their time of need - from burst pipes to broken boilers. As a Customer Assistance Co-ordinator in our 24/7 Home Assistance Hub, you'll be the reassuring voice on the phone, providing fast, practical solutions and ensuring every customer feels supported.
This is a 6-month fixed-term contract, a fantastic opportunity to gain hands-on experience in customer care, crisis management, and operational support at a leading global company.
What you'll be doing
- Handling inbound and outbound calls with empathy, professionalism, and confidence.
- Arranging contractors, monitoring progress, and keeping customers updated at every stage.
- Managing multiple cases and ensuring customers receive timely and cost-effective solutions.
- Handling complaints in line with FCA guidelines and escalating complex cases when needed.
- Working collaboratively with your team, providing feedback, and supporting continuous improvement.
About you
- Customer-focused and able to remain calm under pressure.
- Strong communicator, confident in handling both positive and difficult conversations.
- Organised and proactive, able to manage several tasks at once.
- Flexible, as this role involves shifts across weekdays, weekends, and bank holidays.
- Motivated to learn and gain experience in a dynamic, fast-paced environment.
Why join us on a 6-month FTC?
- Gain hands-on experience with a leading global brand.
- Develop valuable customer service, problem-solving, and organisational skills.
- Make a real impact for customers during their moment of need.
- Stand out for future opportunities within Allianz Partners after the contract.
If you're empathetic, resilient, and ready to make a difference, apply today and join our customer-first team.