CRM Workflow Manager

DESCRIPTION

CRM Workflow Manager

Currys London Campus at Waterloo (LHO002)

Fixed Term Contract- 12 Months

Full Time

Grade 4

The CRM Workflow Manager will work with the CRM team by providing operational support with capacity planning and management of the end-to-end campaign process.

This is a great opportunity for someone wanting to advance their career in CRM and retail. The hope is that the right candidate is an expert in CRM, Seeks and implements automation and online workflow tools to drive efficiency in workflow management, and is able to instill best practice through an agile project and process management in campaign delivery.

Our passion at Currys is helping everyone enjoy the latest tech. We're proud of the service levels we provide for our customers - online, in-store or in their homes. And it's all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

As part of this role, you'll be responsible for:
• Developing and implementing workflows and procedures to streamline campaigns and project execution and enhance productivity.
• Co-ordinating the planning, delivery & execution of CRM campaigns within CRM Department as well as with wider internal teams to define requirements, timelines, and deliverables.
• Identifying and addressing bottlenecks or inefficiencies in workflows, processes, and systems.
• Ownership of CRM Process Adaption
• Being the main point of contacts for escalations and process clarification.
• Ensuring all steps of the campaign development & production process are followed and where relevant, documented.
• Continuously reviewing process and works with all stakeholders to optimise

You will need:
• To be able to thrive in a fast-paced retail environment
• To have an in-depth understanding of the End-to-End Marketing Campaign Process.
• To have proven experience in workflow management, project management
• Strong organizational skills and attention to detail.
• Problem-solving skills and a proactive approach to addressing challenges.
• Experience working within CRM

We know our people are the magic ingredient in our success. That's why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:
• Hybrid working; arrangements will depend on your role and business requirements.
• You could be working from your primary Currys Campus, meeting and collaborating at a Currys regional workspace or working from home.
• Private medical insurance (dependant on grade)
• Competitive pension scheme
• Access to company bonus scheme
• Life Assurance
• Staff discounts and offers

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Marketing team and unbox your passion at the UK's best-known retailer in tech.
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