CRM Traffic & Ops Lead

CRM Traffic & Ops Lead

Currys London Campus at Waterloo (LHO002)
Fixed Term Contract(5 Months)
Full Time
Grade 4

At Currys we're united by one passion: to help everyone enjoy amazing technology.As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

The CRM Traffic & Ops Lead will work with a large and busy CRM team and is responsible for ensuring the seamless and efficient flow of CRM campaigns & projects. The ideal candidate will provide operational support with strong project management skills and demonstrate excellent management of the end-to-end marketing processes.

This is a great opportunity for someone wanting to work in a fast-paced environment in retail. The right candidate will have a proven track record of delivering operational efficiency and embedding best practice within a large marketing function.

Key Responsibilities:

• Act as the central point of contact for all CRM projects, coordinating the planning, delivery and execution of campaigns and working with wider teams to define requirements, timelines, and deliverables
• Manage and maintain project schedules anticipating potential blockers & inefficiencies in workflows, processes, and systems
• Developing and implementing workflows and procedures to streamline campaigns and project execution and enhance productivity
• Ownership of CRM Process Adaption and upskill team in best practice
• Being the main point of contacts for escalations and process clarification
• Ensuring all steps of the campaign development & production process are followed and where relevant, documented
• Support in the delivery of quarterly and monthly planning sessions and sprint planning
• Collaborate with internal and external stakeholders
• Providing regular status reports and updates to senior stakeholders
• Accountable for holding regular retro sessions with team and stakeholders and implement action plans in timely fashion
• Continuously reviewing process and works with all stakeholders to optimise

Required Skills & Experience:

• 5+ years of experience in marketing operations, traffic management or project management role
• Proficiency in marketing automation, project management software (Wrike, Asana, Trello, Jira)
• Project management qualification is desirable
• Highly organised with problem-solving skills and proactive approach to addressing challenges
• Able to thrive in a fast-paced retail environment
• Strong interpersonal and communication skills, with experience working across teams and managing stakeholders
• Collaborative and team-orientated with commitment to achieving shared goals
• Experience working in digital marketing channels and end-to-end campaign process
• To have proven experience in workflow management, project management

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• 25 days of annual leave (plus bank holiday entitlement)
• Private Medical Insurance
• Life Assurance
• Fantastic colleague discounts on Tech with Currys and iD Mobile
• Access to Champion Health (Wellbeing App)
• Hybrid working (with an expectation to meet in person 2-4 times per month)

#welcometoamazing
#LI-Hybrid

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.]]>