CRM Manager

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CRM Manager

Fashion/Retail Sector

Location: West London

Contract: 3 months

Rate: £200-£300 per day (DOE)

IR35: Inside

Working pattern: West London (3 days in office, 2 days from home)

Start: ASAP

A major UK retailer is looking for an experienced CRM Manager with a strong broadcast and Ometria background to join a fast-paced team on an initial 3-month contract.

What you'll be doing

• Owning the operational delivery of daily broadcast campaigns
• Managing segment selection and stakeholder sign-off.
• Creating a time-tracking and capacity framework for CRM builds.
• Driving efficiency and consistency in Ometria builds.
• Supporting and coaching three CRM builders, helping evolve build approaches.
• Leading QA tracking, logging errors and producing weekly error-rate reports.
• Producing clear documentation, checklists and repeatable processes for monthly campaigns.

What we're looking for

• Hands-on Ometria experience (essential).
• Strong broadcast CRM delivery background in a high-volume environment.
• Confident stakeholder management and communication skills.
• Proactive, organised, and process-driven mindset.
• Comfortable driving change and improving ways of working.

This is a great opportunity to make an immediate impact in a busy retail CRM function.

*Rates depend on experience and client requirements