Technical CRM Manager (HTML & JavaScript)

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The Role:

As a Technical CRM Manager (HTML & JavaScript), you'll be responsible for bringing innovative

communication and customer experience solutions to life, leveraging your expertise in HTML and JavaScript.

Using our Braze platform, you'll create personalised, dynamic experiences for our customers across email, in-app message, and other communication channels.

You'll collaborate closely with the Customer Management, Customer Success and Loyalty teams to bring their engagement strategies to life.

This is an exciting opportunity for someone passionate about coding and innovation.

Key responsibilities:

• Communication development: Use HTML and JavaScript to build dynamic, engaging, and personalized communications. This includes optimisation of our Launch to Rewards gamification programme
• Innovation: Bring new and creative ideas to the table to help develop cutting-edge engagement solutions
• Campaign execution: Work closely with the Customer Management, Customer Success and Loyalty teams to transform their ideas to life, ensuring that all builds align with campaign goals and customer experience standards
• Optimisation & testing: Continuously monitor, test, and optimise communication solutions, ensuring each campaign delivers maximum impact

About You

We're seeking someone with

• Precision and attention to detail in code quality, design, and campaign execution
• An eagerness to learn and innovate
• A solution-oriented mindset
• The ability to work through complex issues independently and able to prioritise effectively
• An understanding that the end goal is delivering an exceptional customer experience

The successful candidate must have the right to work in the UK and meet the following criteria:

Required Skills & Experience:

• Extensive knowledge of HTML and JavaScript to build webpages and emails
• Minimum 3 years of experience

Desired:

• Braze
• AMPscript
• Liquid
• SQL
• JQuery