Revenue Operations -CRM Manager

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Background

Sygnature Discovery is a world-leading integrated drug discovery Contract Research Organisation based in the UK and Canada with its headquarters in Nottingham and additional facilities in Alderley Park, Macclesfield, Glasgow, Montreal and Quebec City. Its staff of over 1,000, includes 900 scientists, partners with global pharma, biotech and NFP organisations.

Since 2004, Sygnature Discovery has delivered over 40 novel pre-clinical and 22 clinical compounds, with its scientists named on over 170 patents. Therapeutic areas of expertise include oncology, inflammation and immunology, neuroscience, metabolic diseases, infectious diseases, fibrotic diseases and more. To find out more, please visit www.sygnaturediscovery.com.

Job purpose

We are looking for an experienced Revenue Operations- CRM Manager to join our Commercial Services team, based in Nottingham.

As a Revenue Operations- CRM Manager, you will be responsible for managing and optimizing the CRM functionality within our ERP system to help build stronger and deeper relationships with our customers. Leading a small team and working closely with colleagues within Europe and North America across Commercial, Finance and Operations, you will analyse and interpret sales and revenue data to help identify trends and create effective CRM strategies to increase engagement, retention, and customer value.

This role is a perfect blend of Business Analysis and CRM Management therefore strong analytical skills, particularly in analysing sales and revenue data as well as in forecast and budgeting to support business impact and strategy, are essential. Experience leading and managing a team is also essential.

If you thrive in a fast-paced environment, enjoy interpretating and analysis data and want to be instrumental in shaping the success of our business, we want to hear from you!

Main duties and responsibilities:

• Develop and lead the team to deliver an effective CRM solution, liaising with colleagues in both Europe and North America.
• Manage and maintain the CRM functionality within an ERP system, ensuring data accuracy and integrity of customer data.
• Collaborate with internal teams (e.g., Business Development, Operations) to streamline and optimise CRM processes for better stakeholder management.
• Analyse CRM data to derive actionable insights that improve stakeholder engagement.
• Develop regular reports including monthly board report on CRM performance, identifying trends, potential leads, and opportunities for growth.
• Work with teams to identify CRM-related process improvements, such as automating routine tasks (e.g., follow-ups, reminders, event triggers) and managing workflows.
• Train staff on CRM best practices and ensure consistent adoption across departments.
• Develop and document CRM policies, procedures, and user guidelines.
• Ensure a smooth transition between CRM data and the organisation's scientific project management and business development efforts.

Skills & Experience:

• Bachelor's degree in Business, Marketing, Data Science, or a related field.
• A background in life sciences, or a scientific discipline is desired but not essential.
• Previous experience in a similar role working with customer databases in a numerate and analytical capacity.
• Strong leadership skills and management experience.
• Broad knowledge of CRM platforms/ERPs/. Direct experience of using the NetSuite Oracle platform desired but not essential.
• Strong data analysis skills, including familiarity with Excel, CRM analytics, PowerBI, or other visualisation platforms and business intelligence tools.
• Experience of analysing sales and revenue data
• Ability to translate complex data into actionable insights and strategies. Highly numerate with the ability to manage, manipulate and gain meaningful insights and actions from large data sets.
• A self-starter mind-set, with the ability to work under minimal supervision and guidance.
• Results driven and delivery focused. Enthusiasm, energy and determination to achieve results, including those achieved through influence on related teams

Why Sygnature Discovery

At Sygnature Discovery, we embody excellence in everything we do. From pioneering research to ground-breaking discoveries, we set the standard for scientific innovation. But it's collaboration that truly defines us. Across continents and disciplines, we unite to solve complex challenges, driven by a shared passion for improving lives worldwide.

We understand the importance of creating a work environment that empowers you to thrive. That's why we have fostered a culture of collaboration and support, providing pathways for both professional and personal development. This includes a diverse range of bespoke training and development designed to accelerate both your personal and career growth.

We are committed to fostering diversity and inclusion throughout our organisation. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions. We strive to cultivate an inclusive environment where all our colleagues feel empowered to bring their true selves to work.

If you're interested in joining a company that places people at the heart of its business, please submit your application as soon as possible as we will be interviewing on an ongoing basis.

If you have any questions or need further information, please contact the Talent Acquisition team at careers@sygnaturediscovery.com. Please do not submit your application to this email address.

For more information on life at Sygnature Discovery, visit www.sygnaturediscovery.com/careers