CRM Manager

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About The Role

Contract type: Permanent

Hours: Full-time, 35 Hours

Location: Head Office, Nottingham (hybrid working, 2 days a week onsite)

Salary: £44,000 - £49,000

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact [email protected]

We have a really exciting opportunity for an experienced CRM Manager to join our Marketing team. This role will be crucial in developing and implementing our CRM strategy in line with our new, exciting brand and mission for supporting and celebrating financial diversity in our community and beyond.

At the heart of our company mission is our commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home. As a CRM Manager, you will design and manage communication journeys to support campaigns for both our customers and third parties we work with.

Ideally you will have experience with Salesforce Marketing Cloud allowing you to oversee the management of communications though this platform but if you have CRM experience and you are keen to get stuck in and learn how to use our technology, we are very open to your background and experience! We will learn from your experience too.

We are looking for someone to own the CRM programme, someone who wants to get stuck in and really make a difference though the communications to our customers. You will have the support from the wider marketing team and colleagues to develop our CRM strategy and in turn support our new brand promise.

Here's a taste of what you will be doing as a CRM Manager at Nottingham Building Society: -

• Promote a consistent and positive customer experience through comms, using various channels and resources ensuring our brand and promise is prevalent and authentic.
• Work with colleagues to understand how our CRM processes can support our overall strategy and manage CRM systems and tools, ensuring best use of technology to enhance customer insights and experience.
• Analyse customer data to identify trends, behaviours, and opportunities for engagement alongside monitoring and reporting on the effectiveness of CRM initiatives and campaigns.
• Develop and implement our CRM plan using colleague input and customer data, ensuring it aligns with the business strategy and goals.
• Contribute to our culture of learning and skill development within the team and stay informed about industry trends and best practice standards. You will keep an eye on the external market and introduce interesting concepts and ideas to the Society!

About you: -

• We are looking for experience in developing CRM strategies to support customer engagement and optimise customer journeys.
• You will be pro-active and organised with the ability to plan and deliver within deadlines and budgets.
• A good understanding of SQL and HTML would be advantageous along with experience of Salesforce Marketing Cloud or Litmus (but this is not essential).
• You will be a strategic thinker and have project management skills enabling you to manage CRM initiatives from conception to implementation.
• We are constantly evolving so you should be comfortable working in an agile fast paced business.

Reward & Benefits -

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave (increasing to 29 days from January) plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda - we're continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We're passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together: -

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About Us

We are a mutual, which means we don't have shareholders. Instead, we're owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we're always striving to do the right thing for our team, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.