CRM Executive (Onboarding)

CRM Executive (Onboarding)

London (Hybrid Working)
Permanent
Full Time

Grade 3

At Currys we're united by one passion: to help everyone enjoy amazing technology.As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

The CRM Executive will play a key role in delivering the strategy for the Onboarding programme, whilst also having the opportunity to support the wider CRM lifecycle programmes.The work they deliver will directly contribute to the future success of how Currys communicates to customers. They'll support and work in close collaboration with the CRM Manager to deliver highly personalized and engaging customer journeys.

They will collaborate with multiple internal/external stakeholders daily, ensuring campaigns are delivered on time and to objective. They will take ownership of key projects and utilise their knowledge of triggers to help deliver customer-centric personalised journeys.

Key Responsibilities:

• Reporting into the CRM Manager, the executive will support the planning and development of CRM campaigns as well as regularly review the effectiveness and performance of our onboarding, service and fulfilment comms. Ensuring we continue to deliver the best customer experience by sending the right message at the right time
• Supporting with the implementation of the CRM Onboarding strategy, including delivery of considered test and learn opportunities and sharing regular updates with key stakeholders
• Take ownership of the end-to-end campaign management of fulfilment campaigns including strategy and creative. Translating requirements into data and creative briefs
• Champion the CRM campaign delivery process, working closely with various team members to ensure projects are delivered in a timely manner and to their highest possible standard
• Generate creative briefs and work with Currys Studio and external agencies to ensure creative meets comm objective and is delivered on time
• Oversee regular programme reporting and analysis to drive continuous optimisation of onboarding comms to help meet campaign objectives

Required Skills & Experience:

• 1-2 years' experience in end-to-end campaign management of triggered campaigns
• Strong cross-functional stakeholder management
• Uses CRM experience to put forward new ideas and is comfortable championing change
• Numerate and analytical with the ability to produce reports and derive valuable insights
• Pro-active and a 'Can do' attitude
• Strong organisational skills, can work to deadlines and under pressure without compromising on quality
• Ability to work on multiple workstreams in parallel
• Excellent interpersonal skills and a team player
• Experience working in a fast paced environment is required
• Retail experience is preferred
• Marketing or business degree level qualification preferred

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. Alongside 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme (for permanent colleagues), you'll find a host of benefits designed to work for you. They include:

• Access to discretionary company bonus scheme
• Life Assurance
• Staff discounts and offers
• Hybrid working

#LI-Hybrid
#WelcomeToAmazing

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.]]>