CRM Communications Manager

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Job description

We are seeking an experienced CRM Communications Manager to lead and optimize our CRM strategy. In this role, you will be responsible for developing and executing targeted, data-driven campaigns that enhance customer engagement, drive retention, and foster brand loyalty.

If you're a strategic thinker with a passion for personalization, automation, and leveraging CRM tools to create impactful customer journeys, we'd love to hear from you!

What you will be doing

• Responsible of the operational process: daily monitoring of team's Jira board, task management and process optimisation
• Responsible of the operational process: daily monitoring of team's Jira board, task management and process optimisation
• Ensuring the team are meeting daily deadlines and objectives in a fast-paced environment
• Steering special projects and cross-company programmes
• Capable of communicating with various stakeholders and providing robust technical solutions
• Capable of being fully autonomous in the comms vertical - searching for content enhancements, operational excellence and supporting stakeholders with the different business requirements
• Create or update email templates, push or inbox and support the business with new feature requirements, using Adobe Campaign or Movable Ink
• Mentoring team members: provide technical guidance, supporting business needs developing new capabilities and training the team

Who we are looking for

• Experience managing or leading a team
• Experience in CMS and email marketing tools (Adobe Campaign or Movable Ink) and knowledge of HTML, CSS, and JavaScript (with experience coding for email)
• Collaborator with extensive communication and social skills
• Highly organized and process driven

What we offer

Our roles offer more than just a job, you'll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer -

• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts: Discounts at a range of high-street retailers
• Financial: Competitive salary, pension, and bonus schemes.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!

More about Evoke

We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke.

At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!