CRM Campaign Analyst

About the roleWaitrose & Partners prides itself on being different. Our intention is to combine the convenience of a supermarket with the expertise and service of a specialist food shop. Add this to our unswerving dedication to our customers and the highest respect for our suppliers (the provenance and traceability of our food is vital) and, of course, the environment and you can start to see we’re a bit more than ‘just’ a supermarket.

We have an exciting opportunity to join our Waitrose Marketing team as a CRM Campaign Analyst, reporting into our Senior CRM Campaign Analyst. 

About the role

• Salary: £42,700 - £64,000

• Contract type: 5 month Secondment/Fixed Term - to August 2025

• Interviews: virtual w/c 17th March

• Location: This role is based at our Bracknell Head Office

As we transform our approach to CRM we are looking for someone to support with the activation of first party data across our channels. The successful candidate will be analytically minded, co-create campaign selections alongside our CRM managers to enhance our targeting and communication strategy as well as digging deep into the data to get insights that will drive improvements across our campaigns. 

This role will work closely with our data, insights and analytics teams to ensure gold standard measurement across our CRM activity and be able to bring their specialism to provide recommendations both to campaigns and to wider CRM strategy. 

This role will incorporate audience building for digital and social channels as well so an understanding of digital advertising is desirable. 

Key responsibilities

• To design and create customer selections and output of customer data for email, push, sms, direct marketing, social and digital audiences.

• To work closely with the CRM Managers to understand Waitrose campaign targeting needs; translate campaign briefs into effective targeting and audience selection to meet commercial and business objectives and enable relevant communications for multiple audiences and segmentations. 

• Identify and interpret new opportunities or improvements to meet goals and ambitions for our CRM communication programmes.

• Support and input into data strategies to ensure that CRM and broader Channels team have access to the required data to enhance our communications and deliver against our strategy.

• Support and enable automation across selections to streamline processes

Please see a full job description attached to this advert. 

Essential skills/experience you’ll need

• Experience of working in a campaign operations team within a transactional data intensive organisation (preferably retail)

• Experience of using campaign management tools to execute campaigns

• Strong SQL and data manipulation skills

• Good verbal and written communication skills

Thanks for your patience in the meantime and for showing an interest in joining JLP. 

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About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.