Crisis Management and Resilience Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Company Description

Discover the Unexpected

Experian is the world's leading global information services company. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we've helped economies and communities flourish - and we're not done.

Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the brightest minds that share our purpose and want to make a difference.

Job Description

We are currently recruiting for an integral role within our Global Business Resilience Office (GBRO). Delivering the Global Crisis Management Programme, in line with Global Policy and standards within Experian's Crisis Management Framework.

Why this role is important to us

This is a key role in assisting the ongoing maturity of Global Crisis Management along with using your expertise to provide Crisis Management incident response. This role will also be a trusted partner to regional stakeholders including Leadership, able to advise and provide guidance on all resilience matters as part of the wider GBRO team.

Qualifications

What you'll need to bring to the role & Experian

• You will be able to operate in a dynamic working environment across multiple time zones in varied and diverse global business areas.
• You will have extensive experience of Crisis Management frameworks and / or Service Incident Management.
• A consultancy approach to key stakeholders, using knowledge ideally built on previous practical experience of resilience and incident management.
• Previous experience of training and developing colleagues in Crisis Management.
• Strong communication skills

Work that matters - What you'll be doing

• Aiding the design and delivery of best in class preparedness training and exercises, including post incident review and remedial action plan execution
• Supporting the Crisis Management programme to continuously improve and enhance
• Assisting in the delivery of a consistent approach to crisis management at a regional and global level
• Providing strong facilitation and co-ordination of crisis management teams during incidents
• Acting as a Trusted Advisor to senior stakeholders on critical incidents, acting with discretion on sensitive matters
• Assisting the production of regular management information for executive audiences
• Provide advice and guidance to the first line of defence on resilience topics

More about you

• You will primarily support the delivery of a global crisis management programme and response capability.
• Demonstrate strong Stakeholder management and communication skills at all levels
• An ability to interpret analyse and articulate complex data and problems impactfully
• Experience of working in a Fin Tech organization or Financial Services would be advantageous
• A sound understanding of working across cultures

Additional Information

Our uniqueness is that we truly celebrate yours.

Experian's culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We're an award winning organisation due to our strong people first approach.

Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

To learn more about our culture and what it's really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it's really like to work here, check out our LinkedIn and social media channels using the hashtags #UniquelyExperian

#LI-RN1

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here