Credit Control Manager

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Credit Control Manager

£55,000-£60,000 per annum.

Welwyn Garden City- Office Based.

• As a Credit Control Manager, your primary role is to establish, lead and manage the Credit Control function, accounts receivable and cash collection areas and building positive client relationships.

Key Responsibilities:

• Team probationary and development.
  * Ensure collection targets are achieved as set out by the manager / business.
  * Managing own ledger of approx. (various sizes and complexities).
  * Reconciliation of own and team's complex accounts as and when required.
  * Ensure exceptional levels of accuracy across all customer accounts and promote the same within the team.
  * Competency in using customer portals.
  * Providing support to the team to reduce queries, log queries and escalate appropriately and promptly.
  * Ensure all customer credits are processed on a timely basis by the billings team so that they do not hold up payments.
  * Identifying Risks and escalating appropriately.
  * Oversee the Direct Debit process and customers.
  * Collate factored customer collection information, swiftly & accurately as requested by Factor.
  * To assist with audits by ensuring all necessary documents are provided to Auditors as and when required.
  * Assist & support new process implementations.
  * Send bi-monthly statements on behalf of the whole dept.
  * Promote and support the dunning cycle.
  * Re-assignment of customer accounts across the team as and when required.