Credit & Collections Manager

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Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:

We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024.

We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes.
Role Purpose:

Reporting to the Head of Finance Operations, the role will be responsible for the day-to-day operations of a fast-paced accounts receivable function. You will drive the team responsible for managing recovery of outstanding amounts due from retailers.

Ensuring risk exposure is minimal and appropriate mitigation is in place, whilst being a champion for retailer advocacy.

Taking ownership of the direct debit processes to facilitate collection from our retailers and our subscription players, you will provide sufficient resolutions to problems and queries.

Communicate effectively with a host of stakeholders around the business to ensure you are continually driving process improvement.

You will act as the senior point of contact for the credit & collections team driving change, efficiency and high-performance results
Role Responsibilities:

• Responsible for the daily activities of the credit & collections function, including but not limited to, overseeing daily banking and cash allocation, reconciliation, credit check referrals, monitoring risk and chasing debt.
• Ownership of the direct debit processes to facilitate collection from our retailers and our on-line subscription players
• Ensuring the team invokes the relevant sanctions for all late payments.
• Weekly reporting of invoicing totals/ageing totals/cash receipts and invoicing adjustments
• Ensuring that all late payments are flagged accordingly within the business.
• Deliver the quarterly credit forum.
• Ensuring adherence to our credit and bond policies at all times
• Ensure Grade of Service KPI's are achieved
• Support with the production of the Finance Operations teams KPI's so management are able to track performance
• Review current procedures and recommending process improvements
• Assisting the Head of Finance Operations with any ad hoc projects
• Minimising Camelot's bad debt exposure
• Review and sign off of monthly balance sheet reconciliations
• As the credit & collections manager you will also have 2 direct reports and you will be responsible for all aspects of line management.

Key Measures of Success:

• Bad debt expense YOY reduction
• Clean balance sheet reconciliations
• Monthly KPI Pack with commentary
• Highly performing & engaged team

Key Skills and Experience:

• Ideally holds a Credit Management qualification (or qualification by experience)
• At least 3 years experiencing leading a credit control function
• Strong academics; University and A levels
• Proven experience of managing in a fast-paced credit control environment
• Advanced excel skills
• Have a customer focused attitude
• Experience of using SAP desirable
• Experienced in managing a high performing team and can demonstrate expertise in motivating and developing people
• Demonstrable track record of improving process and controls
• Able to forge strong relationships across the business

Our goal is to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Benefits

• 26 days paid leave (plus bank holidays)

• Annual bonus scheme

• 2 x Life Days

• 4 x Salary of Life Insurance

• Pension: we'll match your contribution up to 8.5%

• Single Private Health Cover

• £500 Wellness Allowance

• Income Protection

• Enhanced parental leave (maternity and paternity)

• Eye Care, Dental and Cycle To Work schemes