Customer Manager

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Hiring Manager: Rui Martins

Talent Acquisition Advisor: Gemma Madden

Job Code Level: SR-OFFCLD-P2

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AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

In this role, you are responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing Open Text's revenue. You will promote Open Text's solutions, support and services capabilities. Through formal and informal activities, you will market our capabilities to existing customers, with a view to strategic enterprise agreements and high-touch customer interactions at all levels. As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal and Finance to ensure customer satisfaction.

What the role offers

• Sell the value of Open Text services and support programs and drive retention as well as expansion by developing and strengthening relationships (C level to Manager)
• Develop and maintain long-term post-sales relationships with customer accounts critical to the company in terms of recurring base revenue and future growth.
• Manage services and generate sales among key accounts, including upselling and cross-selling.
• Act as point of contact for assigned customers under minimal supervision with latitude for independent judgment.
• Report directly to the Manager of Customer Management (MCM)
• Conduct sales activities for assigned strategic accounts to achieve or exceed assigned revenue objectives.
• Be knowledgeable about the company's products/services to facilitate sales efforts.

What you need to succeed

• Experience in a customer-facing role, min 3 years in Sales or Customer Success Management preferred (Software Sales is an asset)
• Performing sales activities for assigned accounts to achieve and exceed revenue objectives
• Developing and maintaining post-sales relationships with named customer accounts, ensuring continued renewal and future expansion
• Managing, servicing, and upselling an assigned territory of accounts

One last thing

At Open Text, our employees are our greatest asset. We have brought together a diverse community of people who respect each other and work together to deliver excellence. We provide a workplace that fosters teamwork and productivity, but we recognize that when employees are supported, we are all enriched. At the heart of our success are our people, so taking care of them is a priority for us. To do that, we have created a simple, transparent, and competitive benefits package.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.