Creative Studio & Delivery Manager

About Us

Career Level: 4

Location: London, Remote

Working hours/shifts: Full Time, 37.5 hours/week

Employment Type: Permanent

Millions look to us to progress their careers. We look to you.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role

The Creative Studio and Delivery Manager oversees and manages a global team of creative and client delivery subject matter experts. Embracing, defining, and implementing processes and best practices, whilst spotting opportunities for improvement ensuring projects are completed on time, and to the highest quality standards. They lead cross-functional teams, manage resources, and maintain clear communication with stakeholders.

Reports to Senior Operation Manager

Key Accountabilities

Project Delivery & Creative Acumen

• Responsible for overseeing the delivery of complex projects
• Overseeing quality control processes to ensure work is carried out to the highest standard

Operations, Compliance & Commercial

• Work with the delivery teams to educate on length of time to complete creative projects and leveraging that knowledge to input into future SoWs
• Supports, drives and advocates for a culture of service excellence and client focus, consistently following and inputting on process improvement
• Manage creative budgets and overseeing tracker
• Full onboarding and advocacy of new processes and ways of working within Monday.com

Team Leadership

• Manages a team of people, plus potentially an additional layer of indirect reports.
• Take ownership for all performance management and personal development needs of team.
• Support and enable staff to develop through training and regular communication including probationary meetings, appraisals, and other performance related meetings
• Manages client teams and resources - responsible for identifying and developing the resources across each client team
• Mentors and develops team deliver best-in-class client service
• Responsible for team engagement and communication across the wider team - using EVM scores to create targeted action plans
• Lead trainings and upskilling to support the team's development as well as guide all team members on ideas and framework for trainings they will lead or contribute to
• Supports Senior Operations Manager in training and onboarding of new colleagues during onboarding programme and act as ongoing support and mentorship within subject matter

Skills & Experience

Critical Knowledge, Skills and Experience

• Previous experience within a similar creative/advertising/employer brand/ communications agency
• Demonstrated experience in managing complex creative projects, including planning & scheduling for a variety of creative projects
• A strong understanding of the creative and production processes and the ability to provide constructive feedback during quality control processes
• Proven successful team management experience
• Excellent communication and interpersonal skills, including the ability to effectively communicate with stakeholders at all levels
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues quickly and efficiently
• Identifies process improvement and provides plan for resolution / amendments prioritizing pace over perfection
• Proven ability to lead and motivate teams, fostering a collaborative and positive work environment.
• Experience of identifying, and delivering of process and workflow improvements
• Expertise of project management tool - Monday.com

Desirable Knowledge

• Experience of working with remote/virtual teams

• Extensive knowledge of PowerPoint

• Knowledge of end-to-end project delivery
• High focus on quality control and service excellence

Other

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.