Creative Director

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Form of employment: Contract of employment or B2B contract (self-employed).

Location: Europe, remotely (with access to coworking spaces in your city)

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform empowering businesses of all sizes to grow their sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1.
• We are among the Top 50 AI and Customer Service Products in G2's Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopify and G2.
• The new Tidio AI feature (Lyro) answers up to 70% of customers' questions in seconds and is available to users even on a free plan. It's a real AI revolution!
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population. This means 27 million queries to our API daily and over 500k WebSocket connections in the peak time.
• Currently, we hire over 170 fantastic people and over 60 in the Engineering and Infrastructure teams.
• In March 2022 we secured $25 mln in a Series B Investment round (read TechCrunch's article to learn more)
• In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video

About the role:

The Creative Director will shape and execute the brand's visual and verbal identity across all marketing and customer-facing touchpoints. You will lead a talented team of designers, content creators, and brand managers to ensure brand consistency, storytelling, and creative strategy that resonates deeply with our target audience: SMBs and enterprise customers. This role will also oversee the rebranding efforts and the development of a new website to support Tidio's next phase of growth.

As Creative Director you will:

• Lead the team responsible for brand and website development, aligning their efforts around Tidio's business objectives and our positioning in the customer communication space.
• Manage and execute a company-wide rebranding initiative, providing a smooth transition across all touchpoints, both internal and external.
• Oversee the strategy, design, and development of Tidio's new website making sure it's both visually compelling and highly functional.
• Create and oversee the development of impactful creative assets (e.g., ads, presentations, social media, videos, webinars) that resonate with both SMB and enterprise audiences.
• Be a visionary storyteller who will create award-worthy campaigns and unforgettable brand work.
• Collaborate with key internal stakeholders across marketing, sales, product, and customer success teams.
• Translate creative vision into actionable goals by closely monitoring key metrics and improving business outcomes.

You're a perfect fit if you:

• Have 8+ years of experience in a creative leadership role (Creative Director, Senior Art Director, etc.) in a fast-paced, high-growth environment, preferably in the B2B SaaS industry.
• Are an expert in brand building and managing brand consistency across digital platforms and customer touchpoints
• Can share with us a strong portfolio showcasing a range of successful creative projects, including work that resonates with both SMB and enterprise-level audiences.
• Have experience managing multi-disciplinary teams (including areas like design, brand, web and content) and collaborating with cross-functional teams.
• Are a passionate leader with the ability to inspire and guide teams to produce their best work.
• Understand UX/UI principles and have proficiency in design tools (Adobe Creative Suite, Figma, Sketch) .
• Have experience in supervising digital marketing tactics such as social media, webinars, email marketing, and demand generation.
• Are a creative storyteller - you know how to craft engaging narratives that align with brand values and resonate with target audiences.
• Knowledge of SEO and content marketing is a plus.

We would like to offer you:

• A chance to work with one of the top products in the customer experience industry.
• Work with an experienced and international team that continually shares knowledge and is not afraid of testing new solutions.
• Contract form according to your preferences (B2B or contract of employment). The compensation for this role includes ESOP.
• Great development opportunities - company-supported courses and conferences.
• 26 days off guaranteed in a year.
• Possibility to work 100% remotely or book a Regus coworking space in your city.
• Individual work tools - Macbook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs.
• Sport & wellness benefit or its financial equivalent.
• Mental well-being program - individual therapy sessions and resources for employees.
• Free access to one of the most popular e-book/audiobook services.
• Regular integration events (company-wide meetings, team events).

Don't hesitate and apply right away!

Diversity Statement

One of Tidio's core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.5/5

85% recommend us to a friend

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