Group Account Director

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Who We Are

WAA Chosen.

One agency.

Three specialist hubs.

Automotive & Transport, Building & Construction and Leisure & Lifestyle.

Brand, digital, direct marketing, sales promotion, PR, social media, and events.

Delivering creativity with a commercial focus so brands get chosen more often.

A place where business acumen and ambition thrive.

Where people drive other people forward.

And career paths take you due north of your aspirations.

The Role

As a result of ambitious agency growth plans, we are actively seeking an exceptional Group Account Director to join our specialist Leisure & Lifestyle hub where we service a broad range of global and national names, like Diageo, Nivea, and Greene King - primarily across the hospitality, retail, food, drink, and leisure sectors, with creative solutions to real business challenges using the full marketing mix.

Reporting to the hub Director, you will be leading a team of experienced client services professionals to deliver powerhouse new business pitches, inspiring proposals, and ultimately a seamless agency service that exceeds expectations, as well as being more hands-on with some of our key accounts, Britvic and Accolade Wines, with the ambition for the role to grow quickly within the next five years.

What You'll Be Doing

• Leading, inspiring, and nurturing a high performing client services team from Senior Account Directors through to Account Executives, which collectively manage just under half the hub's total budget
• Strengthening client relationships at the highest level, understanding their current and future business plans and marketing challenges, identifying, and selling our services against our end-to-end capabilities
• Partnering with the hub Director to build profitable and achievable account plans that deliver year on year growth, the highest client satisfaction and account retention
• Taking an active role on new business and tender opportunities, working closely with our Head of Sales & Marketing on pitches and proposals
• On key strategic accounts, acting as the main client contact, managing day-to-day activity from proposals through to successful campaign and project delivery, along with robust budget monitoring
• Continuously monitoring the progress of campaign performance to provide accurate ROI analysis which demonstrates strategic value and operational success
• Contributing to a culture of continuous improvement within the team and agency, spotting opportunities to work more efficiently, effectively and creatively

What We're Looking For

A confident, passionate, and engaging individual with a can-do attitude, someone who brings the 'agency factor' and who our client will find inspiring and convincing.

• A devoted people person, who operates with honesty and integrity, takes accountability, and brings an infectious tenacity to the team
• A genuine passion for food, drink, hospitality, and consumer experience
• Many years of experience in a senior client services role handling "gold tier" accounts of high agency value, ideally in the hospitality or leisure sector
• Exceptional organisation and project management skills, with a high commercial and written competence, and an incredible eye for design and detail
• You must be able to operate successfully at a senior strategic level, while able to get hands-on into the detail and delivery of projects when required

What We Can Offer You

Health

• 26 days holiday per year, plus bank holidays
• Flexi-time options around core hours
• Private medical healthcare, and/or Health Shield programme providing free access to GPs and money-back on day-to-day medical fees from dentists to opticians, acupuncture to physiotherapy, plus retailer discounts
• Wellbeing programme with regular talks and visits from external specialists

Wealth

• Generous matched pension contributions
• "Electric Dreams" EV salary sacrifice scheme through Octopus Energy, providing substantial tax savings
• Death-in-service life assurance
• Bonuses for referring new people or introducing new business
• Cycle-to-work scheme offering massive savings on bikes to support our bike-to-work programme
• Individual financial coaching, with an annual review as a minimum
• 50% discounted town centre parking a 5-minute walk from the office

Happiness

...through our environment, and your growth and progress

• Structured, personal development plan as part of our Your Development First (YDF) programme. We're a Gold Standard Investor in People and Platinum Standard for Continuous Personal Development with the IPA
• 70 hours of training within our industry leading YDF Programme. Learn through workshops, funded courses, online learning and our regular 'lunch and learn' events
• Funded qualification opportunities with the IPA, CIPR, CIPD and CIM
• Unique immersion programme- our people work in clients' businesses/ environments for 24 hours per year ensuring improved sector understanding
• Annual conference showcasing progress and new opportunities in line with our three-year growth plan
• Collaboration Centre providing an on-site, club-style working environment
• Town-centre location with a high street of shops 100 metres walk, and Europe's largest urban park less than a five-minute stroll
• A two-minute walk from Sutton rail station, plenty of car parking nearby, and cycle racks, lockers, and shower facilities for those who prefer to walk or cycle to work
• Regular social events...too many to mention individually!

Opening Doors To All

We are open and inclusive.

Different points of view are not only welcomed but celebrated. It helps us grow and achieve great things. We value everyone no matter what our differences. A place where talent is nurtured, potential realised, and careers fulfilled.