Country Manager / Sr. Country Manager

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Why TerraPay:

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Read more about TerraPay here.

Our culture & core values:

At TerraPay, we don't just talk about our values-we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you're looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.

With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we've got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.

Explore more vacancies here.

Click here to see what our employees feel about TerraPay.

Stay connected with TerraPay on LinkedIn.

Requirements

Title: Country Manager / Senior Country Manager

Location: London, UK / Anywhere in Europe

Role overview:

• The Business Development (BD) Manager will spearhead the search for new customers and partners across UK, focusing on global money movement. As a sole contributor, the individual must be target-driven with a strong passion and commitment to achieving results. This role requires a hands-on approach, involving deep engagement in execution and leading from the front.

How you will create impact:

The Business Development (BD) Manager will significantly impact TerraPay's growth and presence across the UK through the following key responsibilities:

• Strategic Sales and Development: Crafting and implementing a comprehensive sales and business development strategy for TerraPay, driving expansion and market penetration in the UK region.
• Sales Cycle Management: Overseeing the entire sales process-from lead generation and account management to closing deals with C-suite executives-ensuring efficient and effective execution.
• Partnership Development: Building and nurturing strategic relationships with fintechs, money remittance companies, and other financial institutions to enhance TerraPay's market position and business opportunities.
• Customer Support and Value Addition: Addressing customer needs and exploring opportunities to enhance TerraPay's value proposition, driving customer satisfaction and loyalty.
• Service Roll-out Coordination: Facilitating smooth introduction of new services by ensuring effective communication and coordination internally while considering market-specific factors like regulations and competition.
• Lead Generation and Reporting: Attending tradeshows, sourcing leads, and following the sales process while providing detailed reports to the sales management team.
• CRM Utilization: Maintaining accurate and timely reporting using CRM tools to track performance, pipeline, and sales activities.
• Feedback and Strategy Adjustment: Providing actionable insights and feedback to the line manager about pipeline status, performance metrics, and strategic adjustments.
• Client Retention and Satisfaction: Ensuring high levels of client retention, contractual health, and overall satisfaction through proactive management and support.
• Communication Facilitation: Strengthening the connection between customers and TerraPay's back-office services to streamline communication and resolve issues effectively.
• Industry Trends and Research: Identifying and analyzing industry trends, events, and announcements to inform strategy and maintain a competitive edge.
• Customer Needs Communication: Effectively conveying customer requirements to the support team to align service delivery with client expectations.

Essential qualifications:

• Experience in the Payments, Fintech, or Financial Services realm, with hands-on experience in B2B sales-especially if you've sold into Money Remittance, PSPs, or financial services. Bonus points if you've worked with platforms! 10-15 years of experience preferred.
• Degrees -University Degree in Business Administration, Economics, Management or equivalent
• CRM Savvy: You're a CRM whiz. If it's not in your toolkit, it should be!
• Flexibility & Ownership: You're adaptable, self-motivated, and take full ownership of your tasks.
• Team Spirit: You thrive in a team environment and are open to change but can also handle working independently.
• Customer & Market Centric: You've got a strong grasp of customer needs, market dynamics, and industry requirements.
• Relationship Builder: You excel at creating and maintaining effective relationships with clients, partners, third parties, and colleagues.
• Detail-Oriented: Your attention to detail is impeccable-nothing gets past you!
• Language Skills: Fluent in English, because communication is key. Spanish language is an advantage

Interview rounds & assessments:

• Table for Two: A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.
• Beyond the Bio: A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.
• Manager Meetup: A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.
• Let's Collab: A cross-functional round that offers insights into other teams and functions and explores how your role aligns with them. (Only if recommended by the Hiring Manager.)
• Meet Minds: A cultural fit round that includes an overview of the company's core values and long-term plans.

Benefits

• A competitive compensation package.
• Join a global team with members from 45+ different nationalities spread across 5 continents.
• 25 Competitive days holidays + national holidays and birthday leave.