Commercial Manager

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About The Role

We're looking for a strategic and commercially astute leader to head up our Bookings Department, oversee all our sales channels, and drive business growth by:

• Developing strategies to realise commercial opportunities.
• Identifying, analysing and securing new areas of business.
• Developing product offerings with associated pricing models.
• Overseeing departmental resource planning, leading initiatives to improve financial performance.
• Overseeing the operational performance of the Bookings Department to ensure excellent service delivery.

What you'll be doing

We're seeking an experienced commercial manager, ideally from the visitor attraction, hospitality, leisure or travel sectors, with a strong background in relevant areas such as key account management, sales and marketing, business development, operational management, commercial product development and management, and stakeholder engagement.

You'll oversee the Company's different sales channels, developing a deep understanding of our brand, markets, customers, product portfolio and competitive landscape. You'll lead on acquisition, activation, retention and referral strategies, and manage key customer accounts to build long-term relationships.

You'll co-ordinate the review, development and implementation of product offerings, pricing models and marketing activity, ensuring alignment with business goals. You'll also lead on customer feedback strategy, using insights to improve service and experience.

Working closely with senior management, you'll contribute to strategic planning, risk management and cross-departmental projects. You'll oversee and support the Bookings Manager in operational delivery and ensure departmental compliance with relevant legislation and standards.

What's the package?

• You'll work five days out of seven, including a weekend day and some bank holidays. Working hours vary according to business needs and are flexible.
• Competitive pay package: salary £39,750 - £47,750 (dependent on relevant skills and experience) + bonus scheme of up to £6,750 per annum.
• Health and wellbeing cash plan.
• Based at a Cambridge city centre location, with free local car parking (subject to availability and approval).
• Free staff punting and regular staff events.
• Discounts at local businesses.

About You

What makes you Scudamore's next Commercial Manager?

We're looking for someone who can demonstrate:

• Proven experience in commercial management and strategic planning.
• Strong analytical skills and the ability to interpret market and customer data.
• A track record of developing successful sales strategies and business proposals.
• Excellent interpersonal and relationship management skills.
• Experience in commercial product development and marketing.
• Confidence in managing financial performance and operational budgets.
• A collaborative and professional approach, with high standards of confidentiality.
• Familiarity with compliance and regulatory requirements.

What would really help?

• Experience in managing pre-booked sales channels.
• A background in customer lifecycle management.
• Experience of attending trade exhibitions and networking events.
• Data analysis skills.
• Project management experience.

About Scudamore's:

Why work for Scudamore's?

Founded in Edwardian times, Scudamore's is Cambridge's premier and longest-standing punting company. With three boat hire stations and over 200,000 visitors each year, we're one of the city's most iconic attractions.

We pride ourselves on:

• Doing business with integrity and responsibility.
• Serving as ambassadors for Cambridge's heritage.
• Creating a fun, inclusive and welcoming environment.
• Respecting the river and its traditions while embracing innovation.
• Investing in staff development and continuous learning.

We're here to make punting the best it can be-for residents, visitors and our team.

Interested?

Please apply, attaching your CV and a covering letter, which should explain your suitability for the role.

We may interview shortlisted candidates at the earliest opportunity and the vacancy may be filled at any time.

Need to know.

We operate an equal opportunities policy and recruit only on the basis of work criteria and individual merit.

By law, we are required to ensure that anyone taking up employment with Scudamore's has the legal right to work in the UK. You will be required to demonstrate this.