Corporate Affairs Manager

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About The Role

Motability Operations is currently recruiting for a Corporate Affairs Manager to join our team. Reporting to the Director of Corporate Affairs, the key purpose of this role is to support the delivery of the Corporate Affairs teams strategy, to support the development of a high performing outcome focused culture and to ensure the effective delivery and evaluation of communication projects.

You will:

• 1. Strategic Planning and Implementation
  • Support the Director of Corporate Affairs and their leadership team in developing and implementing the Motability Communications Plan, including:
  o Setting targets and KPIs/OKRs.
  o Ensuring alignment with the strategy.
  o Monitoring and tracking the departmental budget.

• 2. Stakeholder Management
  • Ensure effective management of internal and external stakeholder relationships.
  • Support the External Affairs Committee and manage the monthly engagement cycle.

• 3. Corporate Reporting and Communication
  • Project manage and lead corporate reporting announcements across the organisation, including collaborating with senior stakeholders such as the CMO, CEO, CFO, and relevant agencies as needed to deliver:
  o H1 and FY results.
  o Quarterly pricing announcements.
  o Other strategic announcements

• 4. Agency and Project Oversight
  • Work with the Director of Corporate Affairs to:
  o Manage relationships with retained agencies and other project-specific collaborators / agencies.
  o Evaluate activities and disseminate insights across the organisation.
• 5. Event Planning and Coordination
  • Support the planning, coordination, and execution of events managed by the Corporate Affairs team.
  • Oversee the delivery of joint projects with the Motability Foundation.

• 6. Leadership and Thought Leadership Support
  • Work with the Corporate Affairs leadership team and CEO Office to:
  o Ensure the effective and timely delivery of key collateral, including external messaging.
  o Support corporate presentations, slide decks, speeches, and thought leadership initiatives from the CEO, Executive, and senior leadership

About You

We're looking for someone who has excellent interpersonal and communication skills with a track record of delivery of complex projects that require effective stakeholder management combined with commercial acumen, analytical and problem-solving skills.

The key skills and attributes include:

• Interpersonal and Communication Skills: Proven ability to deliver complex projects requiring stakeholder management, commercial acumen, and analytical problem-solving.
• Relationship Building: Strong communicator capable of managing relationships with external stakeholders, including the Motability Foundation, and internal teams.
• Strategic Support: Ability to manage multiple priorities and facilitate smooth communication to support the Corporate Affairs department's objectives.
• Quick Learner: Capable of understanding Motability Operations' structure and principles to align communication with organisational goals.
• Ownership and Initiative: Highly motivated to lead and deliver elements of the Corporate Affairs strategy, with experience working alongside communication agencies and copywriters.
• Adaptability and Problem-Solving: Open to new ways of working, with a test-and-learn mindset and focus on finding efficient solutions.
• Collaborative Mindset: Low-ego approach combined with sound judgment and a strong customer service ethos.

Minimum Criteria

• Educated to degree level or with a professional qualification
• Experience working in Corporate Communications and supporting senior leaders
• Proven experience of supporting the communication response to major incidents or crisis situations
• Experience of managing communications around financial results
• Experience of preparing and managing budgets
• Down to earth collaborative style and the ability to build trust based relationships with colleagues at all levels of the organisation
• Experience in managing stakeholder relationships and events planning.
• Commercial acumen, analytical and problem solving
• Risk awareness, management and mitigation
• Management of third-party agencies and stakeholders
• Excellent communication and interpersonal skills to be able to communicate and work with all levels with external stakeholders and within the organisation.
• A commitment to excellence and high standards of professionalism.
• A team player with initiative and a positive "can do" attitude.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, you can expect:

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.