Cormar Carpets Operation Manager

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Job Description

Summary and purpose of position:

Job Title: Operations Manager
Grade: M2
Reporting To: Contract Manager
Sector: E-Fulfilment
Location: Hemel Hempstead
Days of working/ shifts: Mon - Fri (or as required by operation)

Salary: TBC
£50 to £53k

This Operations Manager is accountable to ensure effective running of the Hemel Hempstead Warehouse and the southern out bases. The role will assume responsibility for the performance of the site including Health & Safety, achieving contractual KPI's and managing a team to ensure they deliver excellent service and continuous improvement.

Duties and responsibilities

• Ensure that a best-in-class HSE performance is achieved within the site and that a culture of safety in everything we do is embedded.

• Deliver the operation consistently exceeding the customer's requirements both in terms of service to customers, KPI's and operational standards.

• Provide leadership, motivation, and career development to the contract team, ensuring they achieve operational excellence on a day-to-day basis.

• Deliver a culture of efficiency and continuous improvement by utilizing the most appropriate methodology on a consistent basis

• Accountable for driving high levels of employee engagement.

• Ensure the best talent is in place to deliver business objectives and deliver a robust succession plan for current and future key roles.

• Operate in an Open and Closed book environment where decisions and performance are under scrutiny at regular formal customer reviews.

• Build a useful network of both internal and external contacts to support contract growth and ensure exposure to best practice.

• Act as the operational lead for Clients, support the client with operational issues and carry out Period reviews with clients.

• Ensure direct reports support their clients and period reviews are carried out alongside action plans to improve client KPIs.

Experience, skills and attributes:

• Relevant, well-rounded experience in a warehouse environment at a management level and be able to clearly demonstrate previous achievements.
• Excellent team building, leadership, and motivational skills.
• Customer focus with well-developed negotiation and influencing skills.
• Able to demonstrate the commitment, enthusiasm, and flexibility to be able to respond to seasonal customer demand and be able to see the customer's business from their perspective.
• Have interpersonal skills to be able to establish effective communication channels with employees, ensuring they are well informed regarding both our customers and Wincanton.
• Energy, determination and commitment to operate in an environment where regular customer contact and scrutiny is the norm and the highest level of customer experience is non-negotiable.
• Proven track record in delivering innovative performance improvements and operational excellence.
• Has worked within Continuous Improvement programs and can demonstrate an appreciation of key methodologies and approaches.
• Understands how to use IT / technology to drive performance.
• Able to manage Equality and Diversity issues and create a culture of respect and "Dignity at Work" for all.
• Understand key drivers to achieve high levels of employee engagement and uses these to deliver high performance.
• Personal resilience, tenacity and motivated by achievement.
• Highly numerate and excellent written skills.
• Strong planning and analytical skills.
• Ability to analyse data and make recommendations.
• Must be a team player, personable, solution focused and be able to adapt their style and approach to get the best out of

What do we offer?

We really value our people and offer a friendly, safety-first working environment and a competitive salary along with other benefits including company pension scheme, generous holidays, cycle to work scheme, share scheme, employee benefits online discount platform, onsite parking + much more

As a valued member of the team you will be rewarded with:

• Competitive salary
• First Aid, Health and Safety & Fire Marshall Training available
• Free onsite parking
• Uniform
• Retail discounts
• Pension scheme
• Death in Service benefit
• Healthcare Cash Plan
• Cycle to Work Scheme
• Wellbeing and benefits Portal

Our people are at the core of our business and what makes Wincanton great. That's why we provide significant opportunities for career progression, as well as training enrichment and multi-skilling, in a dynamic working environment.

About Us

Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling and distribution; high volume eFulfilment; retailer 'dark stores'; two-person home delivery; fleet and transport management; and network optimisation for many of the UK's best-known companies.