Copy of Live Casino & Games Operations Manager

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Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.nbsp;

Job Description

As a Live and Table Games Operations Manager you will be responsible for for leading and optimizing the day-to-day operations and player experience in live casino and table games.

Reporting to the Head of Live and Table Game Manager, you will be part of the Live and Table Games Team, working closely with cross-functional teams to ensure smooth execution of operations, drive process improvements, and uphold the highest standards of performance and player satisfaction.

This role offers an exciting opportunity to play a key role in shaping the future of our gaming platform and delivering outstanding experiences to players worldwide.

What you will do

• Lead initiatives to optimize the player experience in live casino studios and RNG table games.
• Lead the roadmap process for both Live and RNG table games, ensuring alignment with organizational goals.
• Act as the primary liaison between 3rd party staff and Entain stakeholders, ensuring seamless collaboration and execution of product enhancements.
• Forge strategic partnerships with internal and 3rd party marketing departments.
• Leverage your wealth of experience to navigate new market entries, staying informed and advising on regulations.
• Take full accountability for the performance of 3rd party Live Casino dealers.

Qualifications

• Extensive understanding of live casino and table games player experience.
• Seasoned confidence in maintaining a position of authority among 3rd party suppliers and their staff.
• Proven senior-level experience in market trend analysis and strategy implementation.
• Seasoned understanding of player preferences and behaviour in online gaming.
• Demonstrated senior-level ability to collaborate across teams effectively.
• Seasoned experience evaluating new technologies and innovations in the gaming industry.
• Excellent communication skills, with the ability to articulate complex ideas to both technical and non-technical stakeholders.
• Analytical mindset, comfortable using data to drive decisions and measure outcomes.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like:

• Generous group bonus scheme
• Hybrid working - 2 days in the office
• Private medical insurance
• Pension Scheme - matched to 6%
• Ability to buy and sell holiday
• Free subscription to wellbeing app Unmind
• Entain & Enhance days - 2 paid days off to focus on your professional or personal development
• Sharesave Scheme
• Paid Subscription to LinkedIn learning

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.